Customer Sales Administrator

Job Description

Are you a customer sales administrator with experience in a fast-paced environment and excellent multitasking skills?

This is an exciting opportunity to join a well-known company where you will play a key role in setting standards and improving the service levels. We are seeking a talented Customer Sales Administrator to join the team. The ideal candidate will be someone who wants to take a step up in their career as this position has the potential to develop in a Customer Service Supervisor.

Key Responsibilities:

Customer & Case Management

• Act as the first and main point of contact for new and existing customer enquiries
• Manage a varied caseload of post-sales enquiries and complaints from start to finish
• Use the CRM system to accurately log, track, and resolve cases
• Handle complex and technical aftercare queries, ensuring fair and balanced outcomes

Supplier & Internal Liaison

• Work closely with suppliers and internal departments to investigate issues
• Arrange replacements, parts and product claims where necessary
• Accurately place replacement orders and update internal systems (Sage / Magento)

Continuous Improvement

• Identify recurring issues and feed insight back to management and other departments
• Contribute to improving processes, communication and the overall customer experience

Team & Supervisor Development (Progressive Responsibility)

• As the team grows, support and mentor new starters
• Assist with onboarding and training
• Potential involvement in the recruitment process, including interviewing and selection
• Progress into supervising the customer service function and setting service standards

Skills & Experience:

• Minimum two years’ experience in a similar role
• Excellent communication
• Customer service skills
• Multi-tasking skills
• Experience working on CRM system
• Comfortable working in a fast-paced environment

If you have the skills required for this role and ready to take the next move in your career, apply today for this fantastic opportunity.

Apply Now