Customer Advisor
SKILLS
FULL DESCRIPTION
About the role
You will be based on our [Employer hidden — sign up to reveal] counter in store and report into the Counter Manager. Your main responsibilities will be to:
- Build great relationships with our customers and your colleagues
- Provide personalised consultations and skin services
- Meet your sales targets and tell customers about our [Employer hidden — sign up to reveal] offers and in store promotions
- Complete our award-winning 12-month Skin School development programme.
- Ensure your counter is beautifully presented to showcase the range of [Employer hidden — sign up to reveal] products
What you’ll need to have
We are looking for people who:
- Welcome each customer and treat everyone with empathy and understanding
- Enjoy meeting sales targets and playing their part to deliver great team performance
- Love to learn and keep up to date with the latest skincare trends
- Are comfortable working both on their own and within a team
- Desire to be a proud brand ambassador for [Employer hidden — sign up to reveal] and help our customers find the best products for their needs
It would be great if you also have:
- Previous experience working with customers
- Experience using skincare products on customers
Our benefits
- Employee discount of up to 75% on [Employer hidden — sign up to reveal] Products
- Additional store discount (Boots or John Lewis)
- Quarterly [Employer hidden — sign up to reveal] Goody Box
- Discretionary team bonus scheme
- Become a certified skin expert with our CIBTAC certification
- Generous holiday allowance that increases with length of service
- Personal Pension Scheme
All rewards and benefits are subject to change and eligibility.
Who we are
Five iconic brands make up [Employer hidden — sign up to reveal] - No7, [Employer hidden — sign up to reveal], Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone. We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer. Join us and together we can achieve more. Find out more here.
What's next?
If this sounds like the perfect role for you, we look forward to receiving your application. If successful, you will be invited to attend an in-store interview within the next 14 days. We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.