Liz Earle - Counter Manager
SKILLS
FULL DESCRIPTION
[Employer hidden — view at passion-project.co.uk] - Counter Manager
[Employer hidden — sign up to reveal] is hiring a Counter Manager for their stand in John Lewis, Newcastle upon Tyne. The role involves leading a team, delivering exceptional customer service through personalised skincare consultations, achieving sales targets, and maintaining a beautifully presented counter. The salary for this role is £27,121 up to £30,506 depending on location. For part-time hours, the salary will be pro-rata.
About the role
You will be based on our [Employer hidden — sign up to reveal] counter in store and report into the Regional Business Manager. Your main responsibilities will be to:
- Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback
- Build great relationships with customers and colleagues
- Provide personalised consultations and skin services
- Deliver your sales targets by creating business plans and driving in store promotions and [Employer hidden — sign up to reveal] offers
- Complete our award-winning 12-month Skin School development programme.
- Make sure your counter is beautifully presented to showcase the range of [Employer hidden — sign up to reveal] products
- Be an ambassador for the [Employer hidden — sign up to reveal] brand
What you'll need to have
- A passion for skincare and a love of [Employer hidden — sign up to reveal]
- Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to
- Outstanding customer service – experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit
- The ability to work with business plans, achieve sales targets and review individual and team performance
- Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise
It would be great if you also have
- Experience using skincare products on customers
Our benefits
- Employee discount of up to 75% on [Employer hidden — sign up to reveal] Products
- Additional store discount (e.g. Boots or John Lewis)
- Quarterly [Employer hidden — sign up to reveal] Goody Box
- Discretionary team bonus scheme
- Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
- Generous holiday entitlement that increases with length of service
- Personal Pension Scheme
We have a great range of benefits that go beyond salary and offer flexibility to suit you. Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company or [Employer hidden — sign up to reveal] Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility.
What's next?
If this sounds like the perfect role for you, we look forward to receiving your application. If your application is successful, you'll be invited to attend an in-store interview. We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.