Counter Manager

About the Role

Being a [Employer hidden — sign up to reveal] Counter Manager is an exciting role where you’ll help customers by advising them about their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty and focus on the customer this is your chance to be part of something truly special. At [Employer hidden — sign up to reveal], we live and breathe our Precious Recipe; We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guides how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us. You will be based on our [Employer hidden — sign up to reveal] counter in store and report into the Regional Business Manager.

Main Responsibilities

• Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback
• Build great relationships with customers and colleagues
• Provide personalised consultations and skin services
• Deliver your sales targets by creating business plans and driving in store promotions and [Employer hidden — sign up to reveal] offers
• Complete our award-winning 12-month Skin School development programme
• Make sure your counter is beautifully presented to showcase the range of [Employer hidden — sign up to reveal] products
• Be an ambassador for the [Employer hidden — sign up to reveal] brand

What You'll Need to Have

• A passion for skincare and a love of [Employer hidden — sign up to reveal]
• Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to
• Outstanding customer service – experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit
• The ability to work with business plans, achieve sales targets and review individual and team performance
• Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise

Preferred Qualifications

• Experience using skincare products on customers

Benefits

• Employee discount of up to 75% on [Employer hidden — sign up to reveal] Products
• Additional store discount (e.g. Boots or John Lewis)
• Quarterly [Employer hidden — sign up to reveal] Goody Box
• Discretionary team bonus scheme
• Become a certified skin expert with our CIBTAC certification
• Generous holiday entitlement that increases with length of service
• Personal Pension Scheme

Additional Information

We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.