Spa Director

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At [Employer hidden — sign up to reveal], we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

About the Location

Surrounded by the capital’s greenery and most coveted shopping streets, [Employer hidden — sign up to reveal] Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes.

Spa Director – Role Overview

[Employer hidden — sign up to reveal] Hotel London at Park Lane is seeking an accomplished Spa Director to lead the strategic, operational, and commercial direction of our Spa and Fitness operation.

Reporting to the Hotel Manager, the Spa Director holds full accountability for the financial, operational, and experiential performance of the Spa and Fitness operation and its people.

What You Will Do

• Provide strong leadership and strategic direction across all Spa and Fitness operations
• Create distinctive, luxury wellness experiences by anticipating guest needs and monitoring global wellness trends
• Drive exceptional guest satisfaction through visible leadership, direct guest engagement, and effective service recovery
• Maximise revenue through effective forecasting, yield management, retail and membership strategies
• Develop, manage, and deliver the Spa business plan and annual budget
• Partner closely with the Hotel Marketing team to develop and execute impactful Spa marketing and PR initiatives
• Ensure compliance with [Employer hidden — sign up to reveal] policies and all health, safety, and regulatory requirements
• Manage supplier relationships, procurement, inventory, and spa systems
• Represent the Spa within Hotel leadership forums and external industry engagements

What We Are Looking For

• Proven senior leadership experience within luxury spa or wellness operations
• Strong commercial and financial acumen
• A visible, inspiring people leader with a genuine passion for coaching and development
• Deep understanding of luxury service standards and personalised guest care
• Strong strategic mindset with the ability to innovate
• Experience working closely with marketing, rooms, and hotel leadership teams
• Calm, confident, and credible presence at senior leadership level
• Alignment with [Employer hidden — sign up to reveal] values

What We Offer

At [Employer hidden — sign up to reveal] Hotel London at Park Lane, we support passionate people who want to grow, lead and build long term careers within a world class luxury brand.

• Excellent training and clearly defined career development pathways
• Up to 20 complimentary nights at [Employer hidden — sign up to reveal] Hotels and Resorts worldwide
• 50% discount across UK [Employer hidden — sign up to reveal] food and beverage outlets
• Complimentary meals while on duty
• Bupa Dental Cover or Bupa Cash Plan
• Enhanced maternity and paternity pay
• Holiday entitlement increasing with service up to 33 days
• Life insurance while on duty
• Wellness days per year

If you are a strategic Spa leader who believes luxury is delivered through genuine care, attention to detail, and empowered teams, we would be delighted to hear from you.

Apply now via the [Employer hidden — sign up to reveal] careers portal.