Head of Market & Network Development

Description

We are recruiting a Head of Market & Network Development to own and grow defined demand channels and referral networks across primary care/private GP, corporate & employer pathways, medical concierge/VIP access, international and embassy networks. You will be accountable for generating high-quality demand and improving downstream conversion into outpatient, diagnostics and procedural activity, aligned to the hospital’s commercial strategy.

[Employer hidden — sign up to reveal] ([Employer hidden — sign up to reveal]) is an independent hospital in central London with a strong reputation for clinical quality and patient experience. We are investing in service-line growth, operational excellence, and a market-leading front-door experience for patients, consultants, insurers and partners.

Responsibilities

• Develop and execute growth strategies for each owned channel in line with the commercial plan.
• Shape propositions, access models and pathways to improve speed-to-care and conversion.
• Identify new opportunities across cancer, primary care, corporate, concierge and international markets.
• Act as senior relationship owner across corporate, embassy, international and primary care networks.
• Build structured engagement plans for priority networks and accounts, aligning referral flows with clinical capacity.
• Own the medical concierge function as a growth and conversion channel, overseeing complex, VIP, corporate and international cases.
• Resolve friction and leakage within concierge-led pathways and ensure clear escalation routes for complex cases.
• Own activity, conversion and revenue targets across channels, defining and monitoring KPIs and using insight to prioritise initiatives.
• Partner closely with Business Development and Marketing to translate channel strategy into clear briefs, priorities and measurable delivery.

Requirements

Essential

• Senior experience designing, developing and scaling medical concierge or complex patient access services.
• Track record developing growth channels and referral-led models with measurable commercial outcomes.
• Strong external relationship and partnership management capability with senior credibility across NHS and private healthcare.
• Commercial acumen with a data-driven approach to performance, prioritisation and delivery.

Desirable

• Experience across corporate, international or embassy-led healthcare pathways.
• Understanding of private healthcare funding and payor environments.

Benefits

• Private healthcare scheme worth up to £20,000 per year
• 27 days annual leave
• Blue Light Card discounts
• Interest-free season ticket loans
• Cycle to work scheme
• Free eye check-up vouchers with contribution towards lenses
• Free newspaper and media subscriptions
• Local Business discounts
• Discount in our Hospice Charity shop
• Refer a Friend scheme
• Free Cinema Society Membership offering discounted tickets
• Personal development and training courses
• Annual events and recognition awards
• Career progression and increments

If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.