Style Advisor
SKILLS
FULL DESCRIPTION
Style Advisor at [Employer hidden — view at passion-project.co.uk]
[Employer hidden — sign up to reveal] is seeking a Style Advisor to deliver exceptional in-store luxury experiences at Heathrow. This full-time role requires 2+ years of luxury retail experience. Salary is competitive.
About The Role
- Deliver a memorable in-store customer experience by following the [Employer hidden — sign up to reveal] Selling Flow and embodying the [Employer hidden — sign up to reveal] Mindset
- Actively build relationships with new and existing clients through networking, CRM follow-ups, and personalized selling
- Develop and drive business by proactively identifying opportunities to increase sales and customer engagement
- Engage customers in meaningful consultations to uncover their preferences and deliver thoughtfully curated total looks tailored to their individual style, needs, and occasions
- Promote [Employer hidden — sign up to reveal] Made to Measure services as a key part of the selling ceremony, offering tailored solutions to meet clients’ current and future wardrobe needs
- Leverage digital tools (e.g., iPod/iPad) and storytelling techniques to create an integrated luxury experience
- Resolve customer issues and complaints with empathy, while adhering to [Employer hidden — sign up to reveal]’s customer service policies, including alterations, repairs, and global returns
- Develop in-depth knowledge of [Employer hidden — sign up to reveal] products, craftsmanship, fabrics, and Made to Measure services and confidently translate this knowledge into clear benefits for the customer
- Maintain high standards in clienteling, CRM data collection, and after-sales service while contributing to store KPIs and operations
- Measure your individual performance using key sales and service KPIs, such as cross-selling ratio, conversion rate, and average sales bill
- Actively communicate customer insights, product feedback, and key store updates within the team to help ensure customer satisfaction and support business goals
- Work closely with the General Manager and store team to drive meaningful customer connections, support operational excellence, and safeguard the longevity of the brand
Your [Employer hidden] Offer
- Salary plus commission (dependent on experience and qualifications)
- Learning opportunities, including [Employer hidden — sign up to reveal] Made to Measure Certification, structured programs, and development paths
- Comprehensive benefits: medical, dental, and vision coverage, with employer match, commuter benefits, and more
- Paid time off: vacation and holidays, with accrual based on tenure and role level
About You
- You bring 2+ years of experience in luxury retail or client-focused sales environments, with a proven ability to deliver exceptional service
- You are proficient in digital tools and CRM platforms, with a deep understanding of clienteling best practises and customer relationship development
- You’re recognised for your emotional intelligence and talent for building authentic, lasting connections with clients
- You demonstrate a strong commitment to personal growth, continuously learning and evolving with curiosity, passion, and an open mind
- You possess excellent written and verbal communication skills, with the ability to engage and collaborate effectively across diverse audiences
About The Company
The global leader in luxury menswear, [Employer hidden — sign up to reveal] was founded in the Italian Alps in 1910. Part of the [Employer hidden — sign up to reveal] Group, the brand remains true to the values of its visionary Founder, Ermenegildo [Employer hidden], who believed in creating world-class fabrics in harmony with both nature and local communities, a philosophy embodied by Oasi [Employer hidden], the home of their values. The inspiration behind the brand’s values, Oasi [Employer hidden], continues to guide everything they do at [Employer hidden — sign up to reveal] from supporting their people to fostering a culture of growth, where craftsmanship and innovation are core elements of their learning processes and long-term growth strategy.