IT Apprenticeship

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Herne Bay
TYPE
Full-time
LEVEL
Entry-level
SALARY
£22,000 / year
CATEGORY
Technology
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

First-line IT support Hardware troubleshooting Software troubleshooting Support ticket management Communication skills Problem-solving Driving license (preferred) GCSE Maths grade 4 GCSE English grade 5

FULL DESCRIPTION

IT Apprenticeship

An exciting opportunity for an IT Apprentice to join [Employer hidden — sign up to reveal] Ltd, a managed IT services provider. The role involves first-line IT support, troubleshooting hardware and software, managing tickets, and working towards a Level 3 ICT Support Technician qualification with Baltic Apprenticeships.

A Typical Day in the Job:

  • Deliver first-line IT support to external clients in an MSP environment
  • Log, manage, and resolve support tickets
  • Troubleshoot hardware, software, and user access issues
  • Escalate complex cases to senior teams when needed
  • Assist with device setup, updates, and general IT maintenance

Desired Qualities, Skills and Knowledge

  • Motivated and eager to learn within an IT support environment
  • Reliable, with a strong sense of responsibility and punctuality
  • Confident communicator, both over the phone and in person
  • Comfortable working in a busy, fast-paced, and phone-heavy setting
  • Demonstrates a genuine interest in IT support and technology
  • Willingness to develop technical skills and problem-solving abilities
  • Holds a driving license or is currently learning to drive (preferred but not essential)
  • Grade 4 in GCSE Maths & Grade 5 in GCSE English

Salary, Hours & Benefits:

  • £17,000 – £22,000 per annum
  • Monday to Friday 9am to 5pm
  • Family friendly environment
  • Office treats
  • 24 days annual leave and bank holidays off

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT. You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

Vacancy Information

  • Location: Herne Bay
  • Postcode: CT6 7FE
  • Programme: ICT Support Technician - Level 3
  • Salary: £17,000 - £22,000
  • Reference: J-013949
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