IT Apprenticeship

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Cambridge
TYPE
Full-time
LEVEL
Internship
SALARY
£18,000 / year
CATEGORY
IT Support & Infrastructure
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

IT Support Troubleshooting Customer Service Communication Cybersecurity System Maintenance Problem Solving Teamwork

FULL DESCRIPTION

IT Apprenticeship

[Employer hidden — sign up to reveal] are working in partnership with [Employer hidden — sign up to reveal] to find their next IT Apprentice. [Employer hidden — sign up to reveal] are a specialist technology consultancy that helps organisations design, build and optimise their IT infrastructure. This is a fantastic opportunity for someone passionate about technology. The successful candidate will join [Employer hidden — sign up to reveal] as part of a structured apprenticeship programme. In this role, you’ll work towards your IT Support Level 3 Apprenticeship delivered by [Employer hidden — sign up to reveal].

A Typical Day in the Job

  • Provide first-line IT support by monitoring incoming tickets, triaging issues, and ensuring accurate and timely responses within SLA targets.
  • Troubleshoot and resolve technical issues using internal tools, knowledge base articles, and security platforms, escalating more complex problems where required.
  • Support user access and security processes, including password resets, multi-factor authentication, and following cybersecurity best practices.
  • Assist with system maintenance and updates by supporting remote software installations, configurations, and automated updates across the business.

Full training and support will be provided by your workplace mentor and by the [Employer hidden — sign up to reveal] team.

Salary, Hours & Benefits

  • Annual salary of £18,000
  • Working hours: 8:00am–4:00pm, 9:00am–5:00pm, or 10:00am–6:00pm
  • 20 days’ holiday plus bank holiday
  • Fully office-based role

Desired Qualities, Skills and Knowledge

  • Passion for IT
  • Good communication and customer service skills
  • Proactive attitude
  • Willing to learn, grow and develop within the organisation
  • Grade 4/C in Maths and 5/C in English

Your Training with [Employer hidden — sign up to reveal]

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology. You’ll get hands-on experience in all areas of technical support. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

Next Steps

To apply, please submit your CV. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK and a valid residency status to apply for this apprenticeship.

Vacancy Information

  • Location: Cambridge
  • Postcode: CB22 3HG
  • Programme: ICT Support Technician - Level 3
  • Salary: £16,000 - £16,000
  • Reference: J-013961
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