About the Role

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team. You are the first person our visitors will see, and we want to make the right impression. This is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing information and knowledge on our various collections and stories.

Key Responsibilities

• Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors
• Promote and support a broad range of public programmes, exhibitions and events
• Develop and maintain an appropriate level of knowledge of the Museum's collections, displays, objects and stories, and activities
• Work towards your Customer Service qualification through online training, development and assessment

Skills and Experience You Will Learn

• SVQ Level 2 in Customer Services
• Effective communication skills
• Working with others
• Problem solving
• Information and Communications Technology

Benefits

• Annual salary plus [Employer hidden — sign up to reveal] contributes 28.97% towards Civil Service Pension Scheme
• Generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus 8 paid public holidays
• Free access to national and international museums and exhibitions
• Employee Assistance Programme 24/7

Additional Information

Our Modern Apprentice Programme is open to all ages, designed to break down barriers and provide full access to sector experience, accredited training, and exciting career opportunities. We strongly encourage people between the ages of 18-23 to take advantage of this opportunity. Closing date: 17/05/2026. Selection event likely: 10/06/2026. Roles start from approximately 01/09/2026.