Business Operations Manager
SKILLS
FULL DESCRIPTION
Business Operations Manager
[Employer hidden — sign up to reveal] · London, Stockholm · Hybrid · Full-time
About the Role
We’ve signed up to an ambitious journey. Join us! As [Employer hidden — sign up to reveal], we guide customers and communities towards brighter futures and more livable cities. Reporting to the Head of Business Operations, you will architect frameworks and programs that enable retention of our customers. This role is uniquely focused towards knowledge and insights; you will transform data into a system that unlocks customer value.
How to Make an Impact
- Customer Success & Engagement: Monitor & predict customer health indicators, build scalable engagement touchpoints, translate feedback into retention playbooks.
- Operations & Digital Journeys: Identify digital customer journeys, evaluate trends, define and track key operational metrics.
- Strategy & Process: Develop strategies aligned with business objectives, optimize sales-related processes, lead operational projects.
- Collaboration & Change Management: Foster adoption of new processes, serve as key operational partner to Sales, Marketing, Product, and Customer Care.
Your Background
- Customer-Centric Mindset: Experience in Customer Success, Account Management, or customer-facing ops role with SaaS lifecycle understanding.
- Strategic Operations Experience: Proven track record in Business Operations or Strategy within a fast-paced SaaS or technology environment.
- Analytical Expertise: Proficiency in analyzing complex datasets and presenting findings via data visualization.
- Process Design: Experience building operational frameworks and automated customer journeys.
- Influential Communication: Ability to build consensus among diverse stakeholders.
- Methodological Approach: Familiarity with process improvement and change management.
- Digitally Adept: Comfortable with new tools and systems.
Qualifications
- Professional Experience: Experience in Business Operations, Customer Success Operations, or Consulting in B2B SaaS.
- Technical Proficiency: Hands-on with CRM systems (Salesforce, HubSpot) and Customer Success platforms.
- Data Literacy: Advanced skills in Tableau, Looker, or PowerBI.
- Project Management: Experience managing end-to-end operational projects across multiple regions.
- Language Skills: Proficiency in English required; additional languages an advantage.
About [Employer hidden — sign up to reveal]
[Employer hidden — sign up to reveal], including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities. For more information, visit [Employer hidden — sign up to reveal].com.