How to make an impact

• Act as the first point of contact for technical support providing guidance and resolving issues using multiple communication channels including emails & phone calls
• Log support interactions & technical solutions using our ticketing system to track issues and help identify trends
• Keep our customers and third parties up to date on issues
• Collaborate with our Level 2 and Field Services teams to ensure
• Contribute to our Knowledge Base to build our global understanding of issues

Your background

• Previous experience in a customer-facing support or helpdesk environment
• Technical aptitude with the ability to learn new software applications
• Excellent written and verbal communication skills with a focus on clarity and professionalism
• Ability to multitask and prioritise work during high-volume periods
• Able to work both as a team and on your own

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal], including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. [Employer hidden — sign up to reveal] delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you [Employer hidden — sign up to reveal].