About the Role

This role is different; you’ll make an impact on people’s lives. You'll spend your day helping potential clients who are going through a particularly difficult time in their lives. If you’re currently working in a telephony sales-based role and fancy a brand-new challenge in a growing business, read on.

About [Employer hidden — sign up to reveal]

We're the largest and fastest-growing team of family law experts in the country, boasting over 400 colleagues across 95+ offices specialising in divorce, finances, and children law. Our exceptional growth of over 150% in recent years means there are constant development and progression opportunities. Now is the perfect time to join us as we strive to serve more clients, create the best workplace for our team, and grow our business for the benefit of everyone.

What will I likely be doing?

• Supporting the Client Service Team by dealing with New Business Enquiries and understanding each client’s needs through inbound and outbound calls (all warm calls)
• Reassuring the client and dealing with their requests professionally with empathy
• Accurately taking down their information and entering it into a case management system (Salesforce)
• Converting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the company
• Liaising with our Lawyers across the country to establish best practice ways of working, including understanding lawyer availability, preferred ways of working, and regional skill sets.

What skills might be suitable?

• Telephony Sales background
• Exceptional client service with the ability to deal sensitively with emotional or upset clients

Hours & Salary

Salary: £30,000 + Sales Incentive Scheme
Hours: Full-time, 35 hours per week
Job Title: Client Service Executive
Training: 3 week new starter training at our Harrogate office, where we’ll teach you everything you need to know about family law. After training you'll work 80% from home and 20% from our Harrogate office (at least one day per week).

Vacancy 1 (Bi-weekly rotation): Week 1: Mon 11-7, Tue 9-5, Wed 9-5, Thu 9-5, Fri 11-7; Week 2: Mon 11-7, Tue off, Wed 9-5, Thu 9-5, Fri 11-7, Sun 9-5

Vacancy 2 (Bi-weekly rotation): Week 1: Mon 11-7, Tue 9-5, Wed 9-5, Thu off, Fri 11-7, Sun 9-5; Week 2: Mon 11-7, Tue 9-5, Wed 9-5, Thu 9-5, Fri 11-7

Benefits

• £30,000 per year + Sales Incentive Scheme
• Wellbeing culture incl. Mental Wellbeing days and counselling
• Volunteering leave
• Diversity public holidays
• 26 days holiday
• Enhanced adoption, maternity and paternity pay
• Paid leave for fertility treatment
• Emergency dependants leave
• Bereavement leave
• Medicash health insurance (24/7 GP, dental, counselling, gym discounts)
• Training grants
• Life Assurance
• Contributory pension
• Flexible working

How to Apply

You don't need a CV; simply fill out the 3 fields and a copy of your LinkedIn profile. Alternatively, if you're sending a CV, help reduce negative, unconscious bias by leaving out your picture, age, and other unnecessary information. Click 'I'm Interested' to start your application.

Department: Client Service | Locations: Harrogate, York, Wetherby, Leeds | Remote status: Hybrid | Yearly salary: £30,000 | Employment type: Full-time