Pastoral Support Officer (Care Experienced)

Job Description

[Employer hidden — sign up to reveal] has an exciting opportunity to join the Student Support and Foundation Learning Department as a Pastoral Support Officer (Care Experienced) on a permanent, full-time basis. The role involves providing dedicated support to care-experienced young people, working under the Head of Inclusion Preventative Education and Cohesion, and guidance of the Designated Teachers. The focus is on removing barriers to learning and promoting educational development. You will respond swiftly to 'at risk' indicators by setting clear goals in collaboration with students and relevant agencies, and work closely with internal college teams and external agencies.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is the largest Further Education College in the United Kingdom, part of the [Employer hidden — sign up to reveal] (including MOL, Total People, UCEN Manchester, Novus, and LTE Group Operations). It supports more than 25% of Greater Manchester's learning provision, rated “Good” by Ofsted, and has 18 Centres of Excellence. [Employer hidden — sign up to reveal] is also one of 57 organisations nationally recognised with the Princess Royal Training Award 2025.

Benefits

• 35 days paid annual leave plus 5 bank holidays (pro-rated)
• 3 well-being days per year (pro-rated)
• Significant pension contribution (Local Government Pension Scheme)
• Retail discounts
• Employee Assistance Program
• Cycle to work scheme

Role Responsibilities

Please see the attached role profile for an overview of general role responsibilities.

Skills, Qualifications and Experience

• Level 2 qualification in English and Mathematics or equivalent
• Qualified to at least level 3 in Education, Social Care, Mentoring, Youth Work, Counselling or Advice Guidance
• Effective use of ICT systems and programs: ProMonitor, EBS Reports, Microsoft Office
• Supporting learners in an educational setting (preferably FE/HE)
• Working with 16+ students (including adults)
• Experience providing support for academic and personal, social and health development
• Experience of motivating and affective change (e.g. targeted and universal pastoral interventions or attendance improvements)
• Effective mentoring / coaching skills
• Effective time-management
• Prioritising workload and problem solving
• Ability to work to deadlines
• Flexibility of approach
• Working in a team
• Attending meetings and contributing to development of working practices
• Evidence of continuous professional development
• Promotion of a positive culture
• Promote and develop enrichment and wider-college opportunities

Safeguarding

The [Employer hidden — sign up to reveal] is committed to safeguarding and promoting the welfare of children and young people. All applicants will be required to undergo an appropriate DBS check and may be subject to additional online checks. Some roles require an Enhanced DBS check.

Equal Opportunities Statement

At [Employer hidden — sign up to reveal], we are committed to providing an environment free from discrimination and fostering inclusion. The college is committed to developing a workforce and student community that reflects Greater Manchester’s diversity.