Electromechanical Field Service Engineer

The Role

We are seeking a skilled and motivated Electromechanical Field Service Engineer to join a growing service team. This role will initially focus on healthcare equipment—particularly ultrasound systems—with opportunities to expand into ophthalmology, robotics, and other specialist technologies as training is provided.

This is a field-based position, ideally suited to someone located within easy reach of the M4 corridor (with a preference for candidates near the Swindon area). The role covers customers across the South and South West of England, with occasional travel to Wales, the Midlands, and further afield, including potential European travel.

Key Responsibilities

• Install, service, maintain, and repair equipment across the customer base
• Carry out equipment moves, changes, upgrades, and modifications
• Deliver a professional, responsive, and proactive service to customers
• Diagnose and resolve technical issues in a structured and methodical way
• Build strong relationships with customers, ensuring high levels of satisfaction
• Maintain clear communication with management and internal teams
• Travel within assigned and occasionally wider regions as required
• Attend and successfully complete product and technical training
• Accurately complete service documentation and system updates
• Manage and maintain vehicle stock and spare parts inventory
• Handle returns and disposal of equipment in line with compliance standards
• Follow all health and safety procedures and safe working practices
• Represent the business professionally at all times

About You

• Previous experience in a field service or engineering role is desirable
• Strong core engineering knowledge (electrical, electronic, or software)
• Excellent problem-solving and fault-finding skills
• Customer-focused with strong interpersonal skills
• Able to work independently and as part of a team
• Well-organised, reliable, and punctual
• Confident communicator with a professional manner
• Full, clean UK driving licence

Qualifications

• Minimum of 3 GCSEs (or equivalent), including Maths and English (desirable)
• Engineering qualification such as City & Guilds, ONC, or HNC preferred

Additional Information

• Must hold a valid passport or be able to obtain one
• Flexibility required for occasional early starts and late finishes
• Standard working hours: 45 hours per week (Monday to Friday, 8am-6pm with a 1-hour break)
• Participation in a Saturday rota (approximately 1 in 4 Saturdays)

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