About the role

An exciting opportunity has arisen for an experienced Warehouse Efficiency Manager to drive operational excellence within a global logistics environment. This role focuses on improving warehouse performance through process optimisation, data driven decision making and the implementation of modern warehouse technologies. This is a hybrid position combining operational leadership with ownership of systems and tools, ensuring warehouse operations run efficiently and deliver high quality service to customers.

Key responsibilities

• Operational efficiency: Analyse warehouse processes including receiving, picking, packing, shipping and inventory control to identify inefficiencies. Develop and implement strategies to improve accuracy, productivity and cost effectiveness. Lead continuous improvement initiatives using recognised methodologies. Define, monitor and improve key performance indicators such as order accuracy, pick rates, fulfilment time and space utilisation. Standardise processes and best practices across multiple warehouse locations. Optimise storage and layout strategies to maximise efficiency.
• Warehouse systems and technology: Lead the development, implementation and optimisation of warehouse systems and automation tools. Work with internal and external stakeholders to deliver scalable technology solutions. Translate operational needs into system improvements and new features. Oversee system testing, training and adoption to ensure successful implementation. Maintain strong knowledge of warehouse and inventory management systems. Use digital tools to enhance reporting, operational performance and customer service.
• Data and reporting: Develop and maintain performance dashboards and reports. Monitor key metrics and provide insights to support decision making. Conduct analysis to identify trends, risks and opportunities. Present findings and recommendations to senior stakeholders.
• Customer engagement: Support customer solution development and proposals. Translate customer requirements into operational and technical solutions. Participate in customer review meetings and present performance results. Identify opportunities to improve service and reduce costs. Support business growth and warehouse utilisation.
• Leadership and collaboration: Work closely with teams across operations, transport, customer solutions and technology. Lead training and improvement initiatives within warehouse teams. Act as a link between operations, systems and product development. Coach and support team members in data driven approaches. Manage warehouse teams including supervisors and shift leaders. Drive consistency across multiple international locations. Promote strong communication and team engagement.

Experience and skills

• Degree in supply chain, operations, engineering or a related field
• At least 5 years experience in warehouse operations, logistics or supply chain
• Proven experience in process improvement or warehouse systems
• Experience implementing automation or efficiency technologies
• Strong analytical and problem solving skills
• Good understanding of warehouse operations and optimisation
• Experience with warehouse systems, enterprise systems and reporting tools
• Strong communication and stakeholder management skills
• Ability to manage cross functional projects
• Knowledge of continuous improvement methods
• Project and change management experience preferred
• Professional certifications in supply chain or operations are an advantage
• Willingness to travel when required