Role Overview

This is a hybrid account management and business development role. The position requires a commercially minded and relationship focused account manager who can retain and grow existing clients while also supporting new business generation. The role involves owning a client portfolio end to end, identifying growth opportunities, requesting referrals and actively supporting pipeline development. It is suited to someone who enjoys balancing account management with business development in a fast growing technology environment.

Key Responsibilities

Account Management and Client Success

• Own and grow client relationships to secure renewals and long term partnerships
• Build trusted relationships through regular communication strong commercial awareness and high quality delivery
• Manage client enquiries and resolve issues quickly to maintain high satisfaction
• Visit clients on site when required to strengthen relationships and understand their needs
• Communicate account and site changes to internal teams and support implementation

Business Development and Revenue Growth

• Identify and deliver upsell opportunities within existing client accounts
• Recommend additional products or services based on client needs and usage
• Request referrals introductions and testimonials to support pipeline growth
• Support outbound activity including contacting prospective clients where required
• Qualify opportunities through discovery conversations and support handover to sales teams
• Work with sales and commercial teams on proposals pitches and value propositions
• Support the development and maintenance of a healthy sales pipeline in the customer relationship management system

Ideal Candidate Profile

Experience and Skills

• Three to five years experience in account management customer success or sales
• Experience managing client portfolios and supporting retention
• Comfortable working in a commercial environment with responsibility for upselling and renewals
• Experience supporting business development activity including outreach referrals and pipeline building
• Confident communicating with clients and prospects by phone
• Strong communication skills with the ability to influence clients and internal teams
• Highly organised with strong attention to detail and ability to manage multiple accounts
• Experience using customer relationship management systems and maintaining accurate data

Preferred Experience

• Track record of meeting or exceeding revenue retention or upsell targets
• Experience in technology parking mobility real estate or hospitality sectors
• Comfortable starting conversations with new prospects and building relationships