GAP Claims Assessor
🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Warwick
TYPE
Full-time
LEVEL
Associate
CATEGORY
Insurance
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Customer Service
Claims Handling
Microsoft Office
CRM Systems
Communication
Organizational Skills
Problem Solving
Administrative Experience
FULL DESCRIPTION
GAP Claims Assessor
Hybrid Working – 2 Days Remote Working from Home
WARWICK, WARWICKSHIRE
£24,700 per annum plus BUPA, Critical Illness, Death in Service, Medicash and more
We are recruiting on behalf of a well-established and highly respected insurance provider within the automotive sector, who are looking to appoint a GAP Claims Assessor to join their growing GAP Claims Team. This is a Monday to Friday, 830 am to 5 pm position, offering a good work life balance, career progression and training.
Key Responsibilities
- Contact customers to explain the GAP claims process and proactively manage caseloads of GAP claims from start to finish
- Research vehicle values and negotiate with motor insurers where appropriate
- Validate claims documentation and keep customers informed throughout the process
- Maintain accurate records on internal CRM systems
- Handle inbound and outbound calls, emails, and general claims administration
- Liaise professionally with underwriters and other key stakeholders
Candidate Requirements
- Strong verbal and written communication skills
- Confident using Microsoft Office and CRM systems
- Ability to multitask while speaking with customers
- A positive, empathetic, and customer-focused approach
- Previous motor or insurance claims handling experience would be advantageous
- Contact centre or office administration experience
- Strong organisational and problem-solving skills
Please note [Employer hidden — sign up to reveal] are acting as a Recruitment agency for the purposes of this vacancy.
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