Technical Design Architect

Job Overview

The Pre Sales Technical Design Architect (TDA) is accountable for translating customer business goals into robust, scalable and supportable technical designs across the full opportunity and delivery lifecycle. Acting as [Employer hidden — sign up to reveal] Group’s technical authority, the TDA owns the design lifecycle, validates solution feasibility, and ensures platforms are delivered by the technical functions, to specification and operationally readiness.

The role works closely with Sales, Delivery, Support, Suppliers and most importantly our customers. Engaging directly in requirements workshops and technical discussions to shape solutions that translate to customer focused outcomes, the TDA supports core platform builds, governs design changes, mentors engineering teams, and acts as a senior escalation point.

Through strong design governance and supplier engagement, the TDA protects margin, reduces delivery risk, and ensures an exceptional customer experience end to end.

A day in the life of a Technical Design Architect at [Employer hidden — sign up to reveal] Group looks a little like this:

• Architect and oversee complex migrations and platform transitions.
• Act as technical authority throughout the customer journey.
• Engage directly with customers through workshops and technical meetings.
• Mentor and support Engineers as required.
• Act as a 4th line escalation point, liaising with customers and suppliers.
• Contribute and support the business in product roadmap, decisions and plans from a technical perspective including best suppliers to work with.
• Validate solution architecture, licensing, hardware and professional service volumes.
• Liaise with suppliers to ensure services are fit for purpose and correctly designed.
• Build core platforms (e.g. Zoom, Mitel and supporting infrastructure and other services as required).
• Own and manage changes where design evolves, managing change control and limit scope creep.
• Manage technical escalations with vendors and suppliers as needed.
• Support development of the LLD and As-built documentation ahead of service transition.

Role requirements

• Proven experience in a senior technical design or architecture role within B2B telecoms.
• Strong experience delivering UC and voice solutions in medium and enterprise environments.
• Experience with multi-vendor UC and hybrid environments.
• Exposure to connectivity, SIP, networking and security architecture.
• Current or recent certifications in Mitel and Zoom.
• Demonstrable experience translating customer goals into technical designs.
• Experience producing and owning High-Level Designs and design governance.
• Strong stakeholder management across Sales, Delivery, Support and suppliers.
• Experience mentoring engineers and supporting delivery teams.
• Ability to act as a senior escalation point (4th line support).
• Strong understanding of licensing models, hardware, and professional services.
• Experience supporting large-scale migrations and multi-site deployments.
• ITIL-aligned operational experience.
• Background in solutions architecture or senior pre-sales engineering.

Here’s why you’ll love working for us

Our vision is to be the leading sustainable Cloud Communications Provider, delivering world class Customer Experience (CX) and Digital Transformation solutions. We will invest in your learning and celebrate your successes. Some of our company benefits include:

• 25 days holiday + bank holidays + 1 volunteering day
• Your Birthday off
• Hybrid working
• Enhanced Maternity & Paternity Leave
• Employee loyalty rewards
• Accredited Investors in People organisation
• Regular company events
• Plenty of scope for progression and opportunities for training – technical and management
• Achievement celebrations & rewards
• Medical schemes and cycle-to-work initiatives
• Mental wellbeing and financial wellbeing support
• Check out our careers hub for more info on our benefits!

[Employer hidden — sign up to reveal] Group is part of the New Technology Group – an equal opportunities employer. Read our recruitment privacy notice here.

Contact Details

Email: [Employer hidden — sign up to reveal] | Phone: [contact hidden]