Continuous Improvement Manager

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a market‑leading provider of delivery services across the UK and Ireland, covering parcel freight, secure courier services, and broader logistics solutions. Through our three divisions—[Employer hidden — sign up to reveal] Freight, [Employer hidden — sign up to reveal] Express, and [Employer hidden — sign up to reveal] Logistics—we deliver specialist services to both business and residential customers. Our approach is straightforward and results‑driven. Deliver Exactly is not just our name; it is our promise. Our people are central to our success. [Employer hidden — sign up to reveal] is committed to equality of opportunity regardless of background.

Role Summary

The Continuous Improvement Manager will lead and drive continuous improvement methodology for Service Quality and efficiency through delivery of change initiatives that support the overall business strategy.

Key Responsibilities

• Propose, agree and facilitate delivery of agreed targets for key quality, efficiency and cost KPI’s.
• Enablement and embedding Continuous Improvement capability across [Employer hidden — sign up to reveal], supporting and facilitating the delivery of the Operational Excellence strategy.
• Developing a culture of Lean methodology with Continuous Improvement front and centre, with the implementation of practical problem-solving skills across the business in a sustainable manner.
• This role is hands‑on and influential, combining training, coaching and project support to build a strong Lean community and drive measurable improvements in service, safety, quality, cost and productivity.

Knowledge, Skills & Experience

1. Continuous Improvement Enablement
   • Enable the deployment of [Employer hidden — sign up to reveal]’s standard Continuous Improvement methodology (PDCA) across the business.
   • Coach teams in the effective use of Lean problem‑solving tools including 5 Whys, Fishbone analysis and structured Kaizen events.
   • Support teams to focus on root cause led sustainable improvement.
   • Ensure that Continuous Improvement activity is aligned to the business strategy and operational excellence standards and objectives.
2. Lean Capability Building & Training
   • Design and deliver a Lean and Continuous Improvement training programme for frontline leaders, supervisors and managers.
   • Build confidence and capability in applying continuous improvement tools within day‑to‑day operational activities.
   • Coach and mentor depot based Continuous Improvement champions and Operational Excellence leads.
   • Support leadership teams to embed Continuous Improvement behaviours into daily routines and performance discussions.
   • Actively grow and sustain a [Employer hidden — sign up to reveal]‑wide Lean community, creating a shared language, standards and ways of working.
   • Facilitate knowledge‑sharing, best practice transfer and peer learning across sites.
3. Performance Improvement & Project Support
   • Facilitate structured improvement activities and Kaizen events aligned to operational performance priorities.
   • Support the identification, prioritisation and delivery of Continuous Improvement projects with clear measures of success.
   • Ensure interventions and best practice is captured and fed into standard deployment approaches.
4. Standardisation & Visual Management
   • Support the embedding of Standard Operating Procedures, visual management and 5’S as foundations for improvement.
   • Reinforce the consistent use of performance boards, daily management systems and operational rhythms.
   • Work with operational leaders to ensure standards are practical, understood and consistently applied.
5. Stakeholder Engagement & Influence
   • Develop strong working relationships with depot, hub and senior operational leaders.
   • Communicate Lean concepts in a clear and practical manner considering and proposing how we motivate and recognise teams within the business for excellent performance and engagement.

Person Specification

• Effective team working and networking skills and the ability to work independently using own initiative.
• Proven experience in Lean, Continuous Improvement or Operational Excellence roles.
• Strong practical application of PDCA‑based improvement methodologies.
• Experience coaching leaders and teams in CI tools and problem‑solving.
• Ability to work effectively across multi‑site, operationally complex environments.
• Strong facilitation, communication and influencing skills.
• Data‑literate, with the ability to translate insight into practical action.
• Exposure to performance management systems and operational KPIs.
• A professional approach which generates credibility and confidence in others.
• The ability to work in partnership and across boundaries to achieve results.
• Confident and assertive with a self-motivated approach and flexible attitude.
• The ability to overcome obstacles to solve problems to achieve results.
• Ability to cope with pressure and work to tight deadlines.
• A personal commitment to continuous self-development.
• The flexibility to travel to and attend sites during their operational hours or when situations demand urgent action.
• Six Sigma Master Blackbelt or equivalent experience of being a leader and facilitator of Lean principles.
• A minimum of 10 years working in operational environments with a minimum of 5 years having been spent leading a programme of Continuous Improvement and associated methodologies.
• Strong practical application of PDCA based improvement methodologies.
• Personal commitment to the corporate values and objectives of [Employer hidden — sign up to reveal] and culture of continuous service improvement.

Benefits

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Enhanced Company Pension Scheme
• Life Assurance
• Private Medical Cover
• Company Car/Car Allowance
• Employee Assistance programme including 24/7 Virtual GP
• [Employer hidden — sign up to reveal] Discounts Portal
• Excellent opportunities for career progression and more!!

Shift Pattern

• Monday to Friday, 08:30 - 17:00

We look forward to hearing from you!