Customer Services Advisor
SKILLS
FULL DESCRIPTION
Customer Services Advisor
[Employer hidden — sign up to reveal] is hiring a Customer Services Advisor at their [Employer hidden — sign up to reveal] Support Office. This is a fixed-term, part-time role (26 hours/week) offering £17,183.92 per annum (£12.71/hr).
About [Employer hidden — sign up to reveal]
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland. [Employer hidden — sign up to reveal] provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
Role Summary
Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.
Key Responsibilities
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery – every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- [Employer hidden — sign up to reveal] Discounts Portal
- Excellent opportunities for career progression
Shift Pattern
- Monday: 13:00-18:00
- Tuesday: 13:00-18:00
- Wednesday: 13:00-18:00
- Thursday: 13:00-18:00
- Friday: 12:00-18:00