About Us

We think [Employer hidden — sign up to reveal] is more than just a delivery company. We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland. [Employer hidden — sign up to reveal] Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions.

Role Summary

Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role provides fantastic service to a wide range of interesting and demanding customers, working alongside operational and account management teams.

Key Responsibilities

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with required processes and service level agreements
• Work as part of a team to ensure great customer service delivery – every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Benefits

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!