About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet. [Employer hidden — sign up to reveal] began with the passionate convictions of founder Carole Bamford to make natural products using the best artisans from around the world.

About the Role

Our flagship [Employer hidden — sign up to reveal] retail store at [Employer hidden — sign up to reveal] Farm in Gloucestershire is seeking a dynamic and commercially driven Retail Store Manager to lead the overall performance and day-to-day operations of the store. This role is responsible for driving sales, profitability, and cost control, while delivering exceptional operational standards and a consistently elevated guest experience. You will lead, inspire, and develop a high-performing team, fostering a culture of personalised service, styling expertise, and proactive client engagement.

With a strong focus on relationship-led retail, you will champion high-touch clientele, building and maintaining long-term relationships with VIP clients and ensuring every interaction reflects [Employer hidden — sign up to reveal]’s values of mindful luxury, craftsmanship, and hospitality.

Responsibilities

• Deliver sales, margin, and EBITDA targets in partnership with the Retail Director
• Drive key KPIs including sales, conversion, ATV, and client acquisition
• Contribute to budgeting, forecasting, and commercial planning
• Deliver and champion a luxury, hospitality-led customer experience
• Coach the team to achieve exceptional service standards and resolve customer queries
• Maintain strong product knowledge and continuously enhance the client journey
• Build and manage a high-value client portfolio, driving loyalty and repeat business
• Deliver personalised styling and shopping experiences
• Support client outreach, events, and CRM activity
• Oversee day-to-day store operations, rotas, and wage control
• Ensure strong stock management, accuracy, and loss prevention
• Maintain high standards across store presentation and back of house
• Lead, engage, and develop a high-performing, commercially focused team
• Drive a culture of accountability, collaboration, and performance
• Partner with internal teams to deliver events and cross-brand experiences
• Ensure all activity reflects [Employer hidden — sign up to reveal]’s brand values and standards

About You

• Proven experience in luxury retail leadership, with a strong track record of delivering sales and service excellence.
• Deep understanding of clientele, personal shopping, and relationship-led selling.
• Strong product and brand knowledge, with appreciation for craftsmanship, sustainability, and luxury customer expectations.
• Commercially minded with strong initiative and a proactive approach to building client relationships.
• Highly organised and adaptable, able to balance operational leadership with personalised client service.
• Strong retail management capability including team leadership, performance management, and coaching.
• Commercial acumen with experience managing KPIs, budgeting, and sales performance.
• Proficient in CRM systems and client data management to support targeted outreach and personalised service.
• Team Player, naturally warm, confident, and professional, with a genuine passion for hospitality and client experience.
• Flexible and willing to work weekends, some evenings and bank holidays as required.

Perks and Benefits

• Discounts from day one in our [Employer hidden — sign up to reveal] farm shops and cafes, [Employer hidden — sign up to reveal] spa treatments and products, and at our Cotswolds pubs and cookery school.
• Training and development for a future with a growing company.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
• [Employer hidden — sign up to reveal] Retail Uniform (Seasonal allowance)