About the Role

This is a rare opportunity to lead the treatment experience at [Employer hidden — sign up to reveal], a peaceful retreat set within the idyllic surroundings of [Employer hidden — sign up to reveal]. Here, treatments are more than services – they are thoughtfully designed rituals rooted in nature, combining organic ingredients, skilled touch, and a deeply holistic approach to wellbeing.

As Treatments Manager, you will be the driving force behind the quality, consistency, and evolution of our offering – from signature [Employer hidden — sign up to reveal] massages and facials to advanced, results-led therapies. You will ensure every treatment reflects our philosophy of nurturing the mind, body, and spirit, while creating a seamless and memorable guest journey.

Leading by example, you will inspire and develop a team of therapists to deliver exceptional experiences, while continuously refining standards, introducing innovation, and embedding a culture of excellence. This role is perfect for someone who is passionate about wellness, thrives in a luxury environment, and wants to shape a treatment offering that is both authentic and industry leading.

This is a fulltime role, based on 40 hours per week. Salary £45,000-£50,000 per annum, plus commission. The role will also require flexibility to work weekends and bank holidays, where needed (not every weekend).

Responsibilities

• Lead the development and evolution of treatment protocols in line with [Employer hidden — sign up to reveal]’s holistic philosophy
• Ensure consistency and excellence in treatment delivery across all locations
• Act as the senior authority for advanced treatments and complex consultations
• Uphold and continuously enhance service standards and guest experience
• Design and deliver training programmes for treatments, products, and new launches
• Ensure all therapists meet and maintain brand standards
• Develop CPD pathways in collaboration with senior leadership
• Mentor and support therapist development across teams
• Support recruitment, onboarding, and performance development of therapists
• Conduct skills assessments and performance reviews
• Ensure compliance with qualifications, regulatory, and safety standards
• Champion a seamless end-to-end guest journey
• Embed [Employer hidden — sign up to reveal] service rituals and emotional touchpoints
• Align treatment experiences with retail and product storytelling
• Maintain exceptional presentation and professionalism at all times
• Manage professional stock ordering and control across spa locations
• Conduct regular audits of treatment rooms, equipment, and standards
• Deliver treatments where required to stay connected to the guest experience
• Support retail performance through strong product integration
• Drive cross-selling through therapist engagement and training
• Provide insight to support product development and innovation
• Contribute to overall spa performance and wider business initiatives

Skills and Experience

• Proven experience in a senior spa or treatments management role with a passion for wellbeing, sustainability, and luxury guest experience.
• A qualification in aesthetic treatments, ideally up to Level 7.
• Strong technical expertise in advanced treatments and holistic therapies.
• Experience in training, coaching, and developing teams.
• Excellent leadership and communication skills.
• Passion for wellbeing, sustainability, and luxury guest experience.
• Commercial awareness with the ability to support retail and business performance.
• Highly organised with strong attention to detail and operational excellence.
• Flexibility to travel across sites as required.
• Well-groomed, professional appearance.

Perks and Benefits

• Discounts from day one in our [Employer hidden — sign up to reveal] farm shops and cafes, [Employer hidden — sign up to reveal] spa treatments and products, and at our Cotswolds pubs and cookery school.
• Training and development for a future with a growing company.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.