Wholesale Sales Coordinator

Introduction

Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby [Employer hidden — sign up to reveal], we remain true to our heritage. From our wholesale operations to our iconic flagship store, passion, vision and dynamism are part of our DNA – and that extends to every corner of our team.

About the Role

We are looking for a Sales Coordinator to organise outbound wholesale shipments and process all related administration work. You will be a key point of contact for the [Employer hidden — sign up to reveal] sales team and answer customer queries related to shipping and fulfilment.

What You'll Be Doing

• Supporting the day-to-day selling activities for [Employer hidden — sign up to reveal], by inputing and processing customer orders accurately using the company's order management system.
• Issuing order confirmations to customers, verifying order details, pricing, and delivery information.
• Responding to customer inquiries regarding order status, delivery dates, and product availability.
• Monitoring the progress of orders from placement to delivery, resolving any issues or delays.
• Proactively communicating with customers regarding order updates and changes.
• Completing all relevant system work relating to fulfilment including within 3rd party WMS.
• Creating products within relevant 3rd party systems such as Intertrade.

Support the import/export team as required with activities including:

• Fulfilling inbound movement requests for Retail POs.
• Invoice coding for freight bills.
• Provision of customs clearance instructions.

What We're Looking For

• Experience of ERP, OMS and WMS systems.
• Understanding of and experience in using Incoterms
• Up to date familiarity with compliance requirements for exporting worldwide
• Experience of Air, Sea, Road Shipments and Express Couriers.
• A strong customer focus, with excellent customer communication skills.
• A real team player attitude, working with others and fostering a positive attitude.
• Proactive mindset: making things happen, with a strong drive for excellence.

Please note, this role may require on occasions late night and or weekend work to respond to the needs of the business.

[Employer hidden — sign up to reveal] is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination. We are committed to creating an environment where people from all backgrounds can thrive – bringing their unique perspectives, skills, and experience to everything we do.

We are dedicated to eliminating both conscious and unconscious bias from our practices. Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.