Collections & Recoveries Advisor

Key Details

To collect outstanding payments on high value overdue Key Accounts whilst providing excellent customer service to licensees. Liaise with Key Account Managers, National Account Managers and Third Party Licence Consultants. Maintain/improve debtor days for maximum cash flow. Prepare accounts for Enforcement/Infringement.

What you will be doing

• Actively manage assigned overdue accounts including proactively contacting customers, receiving calls, processing payments, objection handling, liaising with third parties, raising concerns about bad debt, and liaising with Finance Department.
• Monitor and analyse customer accounts for non-payments and irregularities.
• Use objection handling techniques to resolve queries and obtain evidence of music usage.
• Respond to payment plan modification queries.
• Validate and evaluate customer debt with Team Leader.
• Write off bad debt within authorised threshold.
• Prepare enforcement referrals for potential infringement investigations.
• Refer customers to Enforcement and Infringement teams.
• Reduce unresolved queries by liaising with Key Account Managers, National Account Managers, and Third Party Licence Consultants.
• Process Administration or Insolvency cases.
• Amend licence invoices and update customer records.
• Educate customers on music licensing benefits and terms.
• Deliver positive customer experience and achieve call quality targets.
• Demonstrate positive image of the company.
• Work co-operatively with other teams.
• Respond to complaints and resolve queries.
• Develop knowledge of licensing processes, tariffs, and Copyright Law.
• Maintain accurate notes in the system.
• Follow [Employer hidden — sign up to reveal] quality standards.

You will have

Essential:

• Minimum of 1-2 years’ experience within a phone-based customer contact team
• Competent numeracy skills
• Good verbal and written communications
• Clear and enthusiastic telephone manner
• Competent using Microsoft Office – Word, Excel, and Outlook

Desirable:

• Experience working within a target driven commercial team
• Experience of working in a Credit or Collections team
• Intermediate Excel users

The Company

[Employer hidden — sign up to reveal] offers [Employer hidden — sign up to reveal] to businesses to legally play music. We are passionate about music and people, offering hybrid working in Leicester. Visit www.pplprs.co.uk for more. [Employer hidden — sign up to reveal] is an equal opportunities employer.

The benefits you will have

• Simply Health Cash Plan
• Progression Through Career Pathways
• Mental Health First Aiders
• Brilliant Pension
• Refer a Friend Scheme (Earn Up To £500)
• Cycle To Work Scheme
• Healthy Food & Snacks
• £120 Annual Music Voucher
• Perkbox
• Casual Dress Code
• 25 Days Holiday + Bank Holidays
• Modern Office Space With Music Relaxation Areas

Contact: [Employer hidden — sign up to reveal]