The Vacancy

Can you imagine a world without music? Neither can we.

Key Details: As our Salesforce Business Analyst/Product Owner, you will own problem definition and value delivery across Salesforce products, ensuring business outcomes are met through a clear backlog, strong platform‑aware design, and tight collaboration with engineering, operations, and commercial teams. You’ll balance analysis depth with pragmatic product ownership, enabling fast, safe, and measurable change.

What you will be doing

• Discovery & Analysis: Lead structured discovery; run stakeholder workshops, interviews, journey mapping; translate needs into requirements; perform light data analysis.
• Product Ownership: Assist in maintaining prioritised backlog; facilitate sprint planning; coordinate UAT; manage release readiness.
• Salesforce Platform Stewardship: Shape solutions with platform-first mindset; partner with architects; ensure data integrity.
• Governance & Value Realisation: Define and track measurable outcomes; run benefits tracking; maintain traceability.
• Change & Stakeholder Management: Drive alignment across business units; produce succinct comms; represent product in governance forums.

You will have

Required:

• Previous experience as a Business Analysis and/or Product Ownership, with experience delivering on Salesforce.
• Demonstrable experience writing high‑quality user stories and managing backlogs.
• Strong Salesforce platform knowledge: Sales/Service/Experience Cloud, Flows, Data Model, Reports/Dashboards, Profiles/Permission Sets, Integration concepts.
• Solid process analysis & mapping (BPMN or equivalent), requirement elicitation, stakeholder facilitation.
• Comfortable with metrics/analytics: defining OKRs/KPIs, building reports/dashboards.
• Familiarity with quality practices: Definition of Ready/Done, test planning, UAT.
• Excellent verbal/written communication and negotiation skills.

Desirable:

• Salesforce certifications: Administrator, Platform App Builder, Business Analyst.
• Product certifications: PSPO/CSPO, APM/PMI‑ACP.
• Experience with contact centre/CCaaS, CPQ, case management, or partner communities.
• Exposure to GDPR, ISO27001 controls, and risk/compliance processes.
• Familiarity with DevOps tooling (Azure DevOps/GitHub/Jira), and basic understanding of release governance.

The Company

[Employer hidden — sign up to reveal] is responsible for TheMusicLicence, which allows businesses to legally play music. The company is based in Leicester.

Who we are

[Employer hidden — sign up to reveal] is an equal opportunities employer. We offer hybrid working, competitive benefits, and a modern office in Leicester. Email: [Employer hidden — sign up to reveal]. Website: www.pplprs.co.uk

The benefits you will have

• Brilliant Pension
• Refer a Friend Scheme (Earn Up To £500)
• Cycle To Work Scheme
• Healthy Food & Snacks
• £120 Annual Music Voucher
• Perkbox Giving You Access To Over 4,000 Deals and Discounts
• Casual Dress Code
• 25 Days Holiday + Bank Holidays (Increases With Tenure)
• Modern Office Space With Music Relaxation Areas

Published a month ago. Closing in 10 days at 23:59 BST. Apply Now via the form or sign in with Google/LinkedIn.