Field Support Coordinator

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Worcester
TYPE
Part-time
LEVEL
Associate
CATEGORY
Administrative
This role is not offered with visa sponsorship, though the employer is a licensed UK sponsor

SKILLS

Communication Interpersonal Skills Initiative Decision Making Flexibility Customer Service Retail Experience Telephone Communication

FULL DESCRIPTION

Field Support Coordinator

Instore (Smiths News) - Worcester, Part Time (20-25hr/week), Monday to Friday, £13.09 per hour

About the role

This role involves working very closely and co-operatively across all Instore departments to contribute towards the business’ operational objectives and targets. You will be a positive and pro-active first point of contact for field staff, booking cover for activity, providing a professional and effective service, the majority of which will be via the telephone and electronically.

What we can offer you

As well as full induction and training you’ll also get access to:

  • 25 Days Annual Leave, Contributory Pension Scheme, Health Shield Care Plan
  • Access to our Colleague Assistance Programme and access to Mental Health Allies
  • Share save scheme and more!

About you

This role offers hybrid working hours, and therefore the successful candidate will be required to work from the office on some days. The ideal candidate will also have some experience in retail, or the field marketing environment and have a passion for ensuring that high standards are delivered and KPIs are met. You'll also be able to demonstrate:

  • Strong interpersonal and communication skills
  • Ability to work on your own initiative
  • Ability to make the right decisions under pressure
  • The flexibility to 'go the extra mile'
  • Full commitment to providing excellent customer service

Please note: you must have the right to work in the UK to be considered for this position.

About us

Part of [Employer hidden — sign up to reveal] PLC the UK’s largest news wholesaler, Instore support clients every day with Field Marketing, Field Sales and Auditing to some of the UK’s leading retailers. We’re proud to deliver 98% customer satisfaction and through our Everyone In initiative, we’re working together to build a more inclusive and diverse workplace and shape a culture that embraces people from all backgrounds, experiences and orientations. Experience a career that’s as good as we say it is. One filled with people, pride, passion, opportunities, loyalty and care. If you want to find out more visit our website.

Meet our recruiter

Leatitia Jemal
Email: [Employer hidden — sign up to reveal]

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