Key Responsibilities

• Inspecting, repairing and maintaining our buses.
• Checking the quality of our repairs.
• Investigating and diagnosing any mechanical and electronic faults.
• Recording those faults, and the work we’ve done to fix them, using a tablet
• Making decisions about road calls.
• Liaising with iBus and the engineering team to avoid lost mileage.
• Delegate work to the team as appropriate and monitor outputs.
• Following safety instructions and reporting any issues.
• Regularly updating the Service Manager on progress, and helping with planning.
• Potentially taking on a few Service Manager responsibilities when they’re away.

Skills, Knowledge and Expertise

• Work 12hr shifts with four days on and four days off.
• Have at least an NVQ level 2 qualification for maintenance and repair of public service vehicles or heavy goods vehicles (or an equivalent international qualification).
• Must have current recognised qualifications in hybrid awareness and hybrid fault diagnostics.
• We’ll need to see evidence of your IRTEC and SMT qualification from the awarding body. If you don't have an IRTEC you will need to pass the IRTEC Service Maintenance Technician exam during your six-month probation.
• Oh, and it’s not essential, but it’d be great if you also have a PCV licence. Don’t worry if you don’t as we would also love to teach you to drive our buses.
• Have a good standard of Maths and English.
• Be able to read and understand instructions and service manuals.
• Know how to use fleet management technical computer systems.
• Be good in a team – whether that’s working with your direct colleagues or beyond.
• Be able to meet deadlines and work flexibly when we need you to (for instance, we might ask you to work from a different depot or take a different shift).
• Be happy to take any training the service manager asks you to.
• Be able to work well using your own initiative.
• Be safety conscious in everything you do.

Benefits

• Free travel on all TfL routes for you and a friend or family member (once you’ve worked with us for three months)
• Free online and face-to-face counselling, legal advice and more through our employee assistance programme
• Our contributory pension scheme – you put in 5% of your salary each month and we’ll add 3% on top. Our pensions also include a death-in-service benefit which pays out a tax-free lump sum if you die while you’re employed by us
• Life insurance (if you sign up to the pension scheme)
• Employee benefits from shops and retailers – including Apple, Adidas, Nike, Vue, Odeon, Sainsbury’s, Asda, Morrisons and more

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] operates bus services across London on behalf of TFL, plus rail replacement and event services across the UK. We operate approximately 11 per cent of the capital's world famous red bus network, running around 950 vehicles and employing around 2,900 employees across six busy depots in Central, South and West London. We run a number of routes, carrying over 150 million passengers a year on TfL’s contracted bus network.

[Employer hidden — sign up to reveal] is working hard to make sure our workforce is a true representation of society, and we fully support diversity, inclusion and equity. This means we take a zero-tolerance approach to all forms of discrimination and harassment. We encourage suitably qualified applicants from under-represented groups to apply. A copy of our Diversity, Inclusion and Equality Policy is available on request.

Our Hiring Process

• Stage 1: Applied
• Stage 2: Interview
• Stage 3: Offer
• Stage 4: Onboarding Stage
• Stage 5: Hired