Field Service Engineer (South West)

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Remote
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Engineering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Water treatment systems Reverse Osmosis Deionisers Electro-mechanical engineering Field service Customer relationship management MS Office Problem-solving

FULL DESCRIPTION

Field Service Engineer (South West)

Company: [Employer hidden — sign up to reveal]

Location: Home-based (South West UK coverage)

Job Type: Full-Time, Permanent

Salary: Competitive + Profit-Related Bonus Scheme

Responsibilities Include

  • Servicing and maintaining water treatment systems such as Reverse Osmosis, Deionisers, Filters, Water Softeners and Effluent treatment Plant at customer sites around the UK (and potentially overseas)
  • Managing direct relationships with customers and plant operatives.
  • Analysing and resolving problems whilst both at site and by way of remote support.
  • Completing installation and commissioning of plant (subject to qualification and skill set)
  • Completing Service Reports and other associated documentation (using MS Word)
  • Responding to customer needs in line with commercial and technical specifications of [Employer hidden — sign up to reveal] Ltd.
  • Assisting the company with service improvement initiatives; taking a proactive approach to increasing productivity & profitability.
  • Ensuring that a high level of customer care & service is maintained at all times
  • Ensuring that all company policies inc. Health & Safety are observed and abided with at all times
  • Enhancing your own skills and knowledge through proactive learning and self-development

About You

  • A multi-disciplined electro-mechanical engineer with relevant qualifications
  • Experience with the water treatment industry would be an advantage
  • Experience of having worked as a Service Engineer or in a field based technical support role would be an advantage
  • Passionate about providing a first-class service to our customers.
  • Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner
  • A professional approach to your work and communication with colleagues and customers
  • A good level of IT competency, specifically MS Office
  • GCSE or equivalent – English and Maths
  • A full UK driving license is required and a willingness to travel

Why Join Us?

  • Competitive salary + Profit-Related Bonus Scheme
  • Company vehicle and fuel card supplied
  • Full-time, permanent role with long-term prospects
  • Workplace pension scheme
  • A chance to shape your career in a friendly, inclusive, and high-growth business

Application Instructions

To learn more about the role or apply, please contact: [Employer hidden — sign up to reveal]

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