About [Employer hidden — sign up to reveal] Group

Join [Employer hidden — sign up to reveal] Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, [Employer hidden — sign up to reveal] began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption.

We operate across three dynamic divisions: Financial Services, Energy Services, and Home Services. At [Employer hidden — sign up to reveal] Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions.

Key Achievements

• £85m+ Capital Raised
• 6 Acquisitions
• 100k Homes Covered
• 280+ Employees

The Role

We’re looking for organised, proactive individuals who thrive in a fast-paced, evolving environment. The Repairs Team is central to our operations, managing customer repair requests across heating, plumbing, electrics, and appliances. Acting as the key link between customers, engineers, and suppliers, you’ll ensure issues are resolved efficiently and cost-effectively. While we work remotely, you’ll need to be based in or near Peterborough to attend monthly in-person team meetings.

Shift patterns: Full time (37.5 hrs) - 7.5 hour shifts on rotation, with working hours between 8:00-19:30 (including 1 full weekend in 3-4 on rotation).

Responsibilities

• Scheduling: Schedule appointments for engineers to attend customers’ properties to evaluate and resolve problems, liaising with both engineers and customers to find a suitable time.
• Inbound Calls: Handle inbound calls from engineers on-site, providing real-time support and assistance with their queries. You will also be required to take inbound calls from customers.
• Cost control process: Work through the cost control process with engineers, ensuring that repairs are completed efficiently and economically.
• Assess engineer reports following the completion of a visit to determine next steps.
• Ordering: Order parts when needed, scheduling subsequent engineer visits where necessary to complete a fix.
• Outbound Calls: Make outbound calls to keep customers informed as to the status of their claim through each step until it has been resolved to their satisfaction, and communicate claim rejections.
• Support: Support other operations teams when they reach out to get more information on repairs or claims.
• Collaboration: Work with our Network team and Tech and Product teams to improve processes and automation.

What we’re looking for

• Experience: 12+ months working in a fast-paced Operations team with high volumes and multiple systems.
• Organisation: Highly organised and able to prioritise operational tasks for the best customer output.
• Initiative: A self-starter with a customer-centric mindset who gets a kick from resolving customers' problems.
• Decision-making: Confidence in making decisions and clearly communicating the reasoning and process behind the outcome.
• Discipline: Disciplined and organised with a keen eye for detail and an ownership mindset.
• Multitasking: Enjoy multitasking and comfortable switching between calls, emails, systems, and tasks.
• Interpersonal skills: Strong interpersonal skills with an engaging and empathetic manner when communicating on the phone, in person, or in writing.
• Resilience: Resilient and able to handle difficult situations calmly and assuredly with customers over the phone.
• Team player: Positive attitude, enjoys working collaboratively.

Extra credit: Similar experience in insurance, maintenance and repairs company.

Perks of the job

• 33 days holiday inclusive of bank holidays pro rata plus an extra day for your birthday
• Flexible remote working - with requirement to attend our Peterborough office on a monthly basis
• Free boiler & home emergency cover with [Employer hidden — sign up to reveal] plus 40% discount for friends & family
• Discounted gym membership
• £300 Home office allowance
• Support for your mental health and wellbeing via Oliva
• Menopause support from Stella
• Cycle to work scheme
• Regular team socials

About [Employer hidden — sign up to reveal] Group

[Employer hidden — sign up to reveal] is a residential energy services group paving the way for a brighter future by making renewable home energy hardware accessible to millions of homeowners. Our growing portfolio of businesses and partners make it easier for homeowners to install, finance and maintain their home energy hardware.

Installations: Geowamth, GreenGenUK, IMS Heat Pumps, The Little Green Energy Company
Financing: [Employer hidden — sign up to reveal] Finance
Home Cover: [Employer hidden — sign up to reveal], Your Repair

Founded in 2015. Co-workers: 280.