About YourRepair

[Employer hidden — sign up to reveal], now part of [Employer hidden — sign up to reveal] following its acquisition in 2022, was founded to provide high-quality, customer-focused home and boiler care plans across the UK. With years of expertise in plumbing and gas engineering, [Employer hidden — sign up to reveal] offers fixed-price plans covering boilers, heating, plumbing, and electrical systems for homeowners and landlords alike.

[Employer hidden — sign up to reveal] is a leading UK residential energy services company, supporting households with the installation, financing, and maintenance of low-carbon technologies and essential home services.

Backed by [Employer hidden — sign up to reveal]’s scale and ambition, [Employer hidden — sign up to reveal] continues to deliver trusted, reliable home maintenance and repair services through its UK-based, 24/7 support team, rapid response times, and no-insurance approach—meaning no underwriters or paperwork delays.

The Role

At [Employer hidden — sign up to reveal], our Customer Support Advisors are at the heart of everything we do. As the first point of contact for our customers, you’ll provide warm, professional support across phone, email, and live chat—helping people feel heard, understood, and confident that their issue is in safe hands.

This role is about more than answering questions. It’s about building trust, solving problems thoughtfully, and making every interaction a positive experience.

Shift Patterns:

• Monday to Friday: Shifts between 8:00 AM - 7:00 PM (flexible hours within this range)
• Saturdays: 1 Saturday in 3, from 9:00 AM - 5:00 PM

Responsibilities:

• Supporting Customers: Deliver friendly, clear, and empathetic support across phone, email, and chat.
• Resolving Issues: Handle queries and complaints with care and confidence, always aiming for the best outcome.
• Building Knowledge: Develop a strong understanding of our products and services so you can guide customers effectively.
• Managing Orders: Assist with orders, returns, and exchanges smoothly and efficiently.
• Keeping Records Accurate: Maintain up-to-date customer information to ensure a seamless experience.
• Working Together: Collaborate with teammates and other departments to solve problems and improve service.
• Listening & Improving: Capture customer feedback and help identify ways we can do better.
• Delivering Quality: Meet response times and service standards while maintaining a high level of care and professionalism.

What we’re looking for:

• Customer Service Experience: Around 12–18 months in a customer-facing role (or similar transferable experience).
• People-Focused Mindset: You genuinely enjoy helping others and creating positive experiences.
• Confident & Proactive: Comfortable taking initiative and finding solutions.
• Organised & Detail-Oriented: You take pride in getting things right and seeing tasks through.
• Adaptable Multitasker: Able to switch between systems and communication channels with ease.
• Strong Communicator: Clear, thoughtful, and professional in both written and verbal communication.
• Empathetic & Approachable: You build rapport easily and handle sensitive situations with care.
• Resilient: Able to stay calm and focused, even when things get busy or challenging.
• Collaborative: You value teamwork and support those around you.
• Comfortable with Technology: Confident using systems and open to learning new tools.
• Positive & Growth-Oriented: You bring a can-do attitude and are always open to learning and improving.

Our Recruitment Process

• Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
• Skills-Based/Final Interview: Engage in a detailed discussion about your past experiences with our Customer Service Manager. This interview will be in-person. (1 hr)

Perks of the job

Holiday: 25 days holiday plus bank holidays and your birthday.

About Hometree

Join [Employer hidden — sign up to reveal] and be at the forefront of transforming the residential energy landscape. Founded in 2015, [Employer hidden — sign up to reveal] began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls.

We operate across three dynamic divisions: Financial Services, Energy Services, and Home Services.

At [Employer hidden — sign up to reveal], we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions.

Equal Opportunity Employer

At [Employer hidden — sign up to reveal], we are committed to creating an inclusive and representative environment.

Division: [Employer hidden]
Department: Customer Operations
Locations: Stoke-On-Trent
Yearly salary: £25,400