Shop Manager – Hertford

Job Purpose

To contribute to income generation for [Employer hidden — sign up to reveal] by managing a retail shop to the highest standards of good practice, compliance with policies and procedures and maximisation of income, profit, and promotion of [Employer hidden — sign up to reveal] to the public.

Key Responsibilities

• Manage a [Employer hidden — sign up to reveal] retail shop, managing an Assistant Manager and Volunteers, including recruitment and retention of a motivated team of volunteers; and annual performance development review for the Assistant Manager.
• Ensure income and profit maximisation through maximising donations, preparation of items for sale, sales and disposals of un-saleable items to trade merchants.
• Achieve sales and profit targets to increase the number of special days, treats or breaks for seriously ill young adults.
• Achieve optimum price for all donated stock.
• Maximise sign-ups for retail Gift Aid and maintain full records for donations under this scheme.
• Control shop expenditure in line with budget, applying [Employer hidden — sign up to reveal] policies for purchasing.
• Manage customer and donor engagement to ensure the best possible relationship with [Employer hidden — sign up to reveal].
• Manage physical appearance of the shop, maintaining high standards of merchandising and visual layout, controlling stock density and rotation systems, ensuring it is inviting and safe.
• Contribute to retail development through innovation, ideas, and creativity, feeding back team ideas to the Area Manager.
• Demonstrate understanding of [Employer hidden — sign up to reveal]’s purpose and activities, striving to improve brand awareness and communicate key messages.
• Complete all shop administration including cash handling and banking functions accurately and to deadline.
• Plan and organise daily workload for team, encouraging effective communication, setting objectives, and fostering positive team spirit.
• Ensure trading standard regulations are adhered to.

Generic Responsibilities

• Carry out all duties in a manner that promotes [Employer hidden — sign up to reveal]’s equality and diversity policies.
• Promote a health and safety culture, observe all health and safety rules and attend training.
• Ensure confidential information is not disclosed to inappropriate persons.
• Maintain information in accordance with the Data Protection Act.
• Manage personal resources and own professional development.
• Provide cover for holiday for the Assistant Manager (agreed in advance).
• Undertake other duties commensurate with the post as required.

Travel & Unsocial Hours

Travel requirements: Attend Shop Managers’ meetings and training sessions as required.

Unsocial hours requirement: Work on Saturdays (and by prior agreement Sundays) as required within normal rota’d duties.

How to Apply

Please send a CV and covering letter to [Employer hidden — sign up to reveal]

Closing date for applications is Sunday 3 May 2026. Note that we will be inviting candidates to interview as they apply, and may close the vacancy early. Please do not delay in submitting your application.