Customer Service Co-Ordinator

Job Introduction

[Employer hidden — sign up to reveal] is the UK’s leading hire provider, offering the widest range of tools, specialist equipment, plant, and support services – everything for every job.

We are looking for a Customer Service Coordinator to join our dedicated team. If you're a natural communicator with a problem-solving mindset and a genuine passion for delivering outstanding customer service, we want to hear from you.

About the Role

As a Customer Service Coordinator, you’ll be the first point of contact for our customers—whether they need support, have a query, or aren't satisfied with a service. Your calm, empathetic nature and clear communication will ensure every customer walks away with confidence in [Employer hidden — sign up to reveal].

You’ll engage with internal teams and depots across the business to resolve customer concerns and keep things moving efficiently. You'll help us build long-term customer relationships by going above and beyond in every interaction.

Key Responsibilities

• Deliver exceptional customer service to new and existing customers and internal colleagues
• Handle incoming enquiries and complaints with professionalism and care
• Quickly build rapport with customers, listen actively, and identify the root cause of issues
• Communicate with [Employer hidden — sign up to reveal] depots and the wider business to resolve customer requests
• Identify opportunities to improve customer satisfaction and enhance service delivery
• Promote process improvements and share best practice across the team
• Champion a positive team culture and contribute to a collaborative working environment

What We’re Looking For

• Excellent listening skills and genuine empathy
• Strong problem-solving and troubleshooting abilities
• A clear, professional telephone manner
• Resilience, patience, and a proactive attitude
• Confident written and verbal communication skills
• Ability to work to targets and meet deadlines
• Adaptability to change in a fast-paced environment
• A high level of accuracy, integrity, and attention to detail
• Experience with Microsoft Office (Excel, Outlook, Word); knowledge of Dynamics is a plus
• Understanding and support for [Employer hidden — sign up to reveal]'s ESG Strategy – Decade to Deliver

What We Offer

• 26 days holiday plus bank holidays
• Life assurance
• Pension scheme
• Canteen facilities
• 95% discount across the [Employer hidden — sign up to reveal] brand
• Opportunities for training, development, and career progression
• Voluntary health cash plan
• My Staff Shop – exclusive discounts with a wide range of suppliers
• Green Commute Initiative – cycle to work scheme
• Vita – Employee Assistance Programme (EAP) for wellbeing, legal, financial, and personal support
• A leading Work-Life Balance initiative, including flexible and hybrid working options such as flexible start/finish times, term-time hours, shorter days, and job shares
• Career Line of Sight – a structured path for growth within the [Employer hidden — sign up to reveal] Group

Why [Employer hidden — sign up to reveal]?

[Employer hidden — sign up to reveal] is committed to putting People First. We foster a culture of inclusion, wellbeing, and opportunity. Our goal is to support you in delivering your best work while maintaining a healthy balance in and outside of the workplace.

Additional Information

Please note:

• Some roles may require a DBS, credit, or security clearance check.
• [Employer hidden — sign up to reveal] reserves the right to close applications early if a high volume is received, so early application is advised.
• All roles require proof of the right to work in the UK at the time employment begins.

We’re proud to be an equal opportunity employer. We welcome applications from all backgrounds, regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, nationality, veteran status, neurodiversity or disability.