About the job

As a Customer Marketing Executive, you will be at the heart of our customer marketing team, delivering day-to-day activities that bring our advocacy and customer marketing programme to life. From managing advocate relationships and coordinating customer content to running email campaigns and supporting the growth of our thought leader community, this role sits at the centre of the programme's operational delivery.

This is a newly created role within a growing team, with real scope to develop as the programme scales and your expertise grows.

Key responsibilities

• Coordinate the production of video testimonials and written case studies, managing customer liaison, briefing, and handoff to production teams
• Manage day-to-day communications for the [Employer hidden — sign up to reveal] Education thought leader community, keeping members informed and engaged between formal events
• Deliver planned campaigns to customer segments across relevant channels, including budget season content, compliance guides, product tips, and peer insight communications
• Support delivery of product-specific retention campaigns across the [Employer hidden — sign up to reveal] Education portfolio
• Maintain the advocate and customer database, ensuring contact records, engagement history, and content preferences are accurate and current
• Track and report on programme engagement metrics monthly, providing clear and accurate updates to support senior stakeholder reporting
• Work cross-functionally with Content, Demand Generation, and Customer Success to align activity across the broader marketing programme

About you

You are organised, proactive, and comfortable managing multiple workstreams at once, with a genuine interest in building relationships with customers.

You'll bring:

• Experience in a marketing, customer engagement, or customer-facing execution role
• Strong organisational skills, with the ability to manage concurrent workstreams and meet deadlines
• Good written communication, with experience creating clear, professional content for external audiences
• Comfort working cross-functionally and building relationships with internal and external stakeholders
• Attention to detail, particularly around data accuracy and customer communications

Bonus if you have:

• Familiarity with CRM or marketing automation tools such as Marketo, HubSpot, or Salesforce
• Exposure to B2B, edtech, or a sector serving schools or public institutions

Why join us?

• Join a function being built from the ground up, with real scope to shape how it operates
• Work in a team that is investing in customer relationships as a genuine business priority
• Be part of a collaborative environment where your work has a direct and visible commercial impact

About [Employer hidden — sign up to reveal]

As one of the UK’s largest privately held software companies, [Employer hidden — sign up to reveal] Group exists to simplify the lives of businesses, schools and organisations. [Employer hidden — sign up to reveal] provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an [Employer hidden — sign up to reveal] payroll solution, 50,000 SMEs use [Employer hidden — sign up to reveal] cloud bookkeeping and 21,000 firms rely on us for legislative compliance. Our operational software is the invisible but essential beating heart of our customers’ businesses.

[Employer hidden — sign up to reveal] is a company built on hiring the best people; our people are our greatest assets. We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.

The Benefits

• Generous holiday allowance
• Charity / volunteering days
• Income protection insurance
• Life assurance
• Employee Assistance Program
• Private healthcare
• Enhanced maternity pay
• Additional discount schemes
• Cycle to work scheme

Developing your career

We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by: Leading, Excelling, Growing, Listening, Sharing.

Documents

Sorry - this vacancy is no longer available.

Apply Now

If you're a motivated marketing executive ready to make a real impact in education technology, we'd love to hear from you. Please note: vacancy may be closed early due to high volume of applications.

Email: [Employer hidden — sign up to reveal] | Phone: [contact hidden]