Director, Professional Services (Education)
SKILLS
FULL DESCRIPTION
Director, Professional Services (Education)
[Employer hidden — sign up to reveal] Group - Competitive plus bonus and benefits - UK Remote/Hybrid - Permanent
The Vacancy
About the Role: We're looking for a strategic and hands on Director of Professional Services to build and scale a world-class implementation and onboarding organisation. This is a high-impact leadership role where you'll own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. You'll lead a growing team, own the Professional Services P&L, and drive the transformation of our delivery model through AI, automation, and scalable frameworks.
What You'll Do
- Lead and grow a high performing team of implementation managers and consultants
- Own and manage the Professional Services P&L, including revenue, utilisation, and margins
- Deliver complex, enterprise-scale implementations on time and to a high standard
- Build strong relationships with senior customer stakeholders, acting as a trusted advisor
- Partner with Sales, Product, and Customer Success to deliver a seamless customer experience
- Design and implement scalable onboarding methodologies and delivery frameworks
- Drive innovation through AI, automation, and digital-first delivery approaches
- Lead the global scaling of Professional Services, including operating models and tooling
What We're Looking For
- 8+ years’ experience in Professional Services, implementation, or consulting within SaaS or technology
- 3+ years’ leadership experience managing teams in high-growth environments
- Proven experience owning or influencing a Professional Services P&L
- Strong track record delivering complex SaaS implementations
- Exceptional stakeholder management and executive presence
- Experience driving transformation, including automation or technology adoption
- Analytical mindset with a data-driven approach to performance and decision-making
Nice to Have
- Experience in Education or EdTech
- Background in management consulting or enterprise software delivery
- Project management certifications (PMP, PRINCE2, or similar)
About [Employer hidden — sign up to reveal]
As one of the UK’s largest privately held software companies, [Employer hidden — sign up to reveal] Group exists to simplify the lives of businesses, schools and organisations. [Employer hidden — sign up to reveal] provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy. Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an [Employer hidden — sign up to reveal] payroll solution, 50,000 SMEs use [Employer hidden — sign up to reveal] cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
The Benefits
- Generous holiday allowance
- Charity / volunteering days
- Income protection insurance
- Life assurance
- Employee Assistance Program
- Private healthcare
- Enhanced maternity pay
- Additional discount schemes
- Cycle to work scheme
Developing your career
We believe in creating a culture of engagement and reward to develop your potential. [Employer hidden — sign up to reveal] offers regular training and development programmes and is committed to a learning culture.
Contact
Email: [Employer hidden — sign up to reveal] | Phone: [contact hidden]