GenAI Operations Analyst

The Vacancy

At [Employer hidden — sign up to reveal] Group, we build software that helps millions of people get paid, run businesses, and manage schools every single day.

Now, we’re using Generative AI (GenAI) to make that even better - and this role is key to making it work in the real world.

Why This Role Matters

GenAI isn’t just a buzzword here - it’s already being used by our Customer Operations teams. This role is about making sure it actually delivers.

• Keep our AI tools running smoothly
• Spot what’s working (and what isn’t)
• Help teams use AI confidently and effectively
• Turn data into real improvements

If you enjoy solving problems, working with data, and seeing the impact of your work - this is where you’ll thrive.

About the Team You'll Join

You’ll work closely with both our Customer Services and GenAI teams, reporting into senior leaders across both areas. It’s a small, focused setup - meaning you won’t be lost in a large team, you’ll have real ownership, and your ideas will be heard and acted on.

What You'll Be Doing

• Monitor how our AI tools are performing
• Analyse usage, results, and feedback to improve output
• Support testing and updates to AI models and prompts
• Help fix issues when things don’t work as expected
• Create simple reports showing performance and impact
• Train teams so they can get the best out of AI
• Improve processes by identifying where AI can save time
• Work with different teams to drive adoption
• Help ensure everything is compliant, safe, and accurate

What We’re Looking For

You don’t need to be an AI expert - but you do need to be curious, analytical, and comfortable working with data and systems.

You’ll likely have:

• A degree in Computer Science, Data, Engineering, or similar
• Experience in data, operations, or technical support roles
• Strong problem-solving and analytical thinking
• Confidence working with data and performance metrics
• The ability to manage multiple tasks and deadlines
• Clear communication skills - you can explain things simply

Bonus (not essential): Exposure to AI, machine learning, or automation tools.

Why Apply?

• Work with GenAI in a real, hands-on way - not just theory
• Be part of a growing area with huge future potential
• Gain experience that’s highly in demand
• See the direct impact of your work on teams and customers
• Join a business where AI adoption is already happening - not just planned

Application Process

1. Apply online - Upload your CV and tell us why you’re interested.
2. Initial Interview (plus Online Assessments) - Chat with Talent team, CCAT (15-min timed test), and EPP (untimed personality questionnaire).
3. Stage One - Competency-based interview with Senior Manager, GenAI Operations.
4. Stage Two - Final interview with Senior Manager, Customer Services (Education).

About [Employer hidden — sign up to reveal]

As one of the UK’s largest privately held software companies, [Employer hidden — sign up to reveal] Group exists to simplify the lives of businesses, schools and organisations. [Employer hidden — sign up to reveal] provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy. Over 4 million parents use our software, 18% of UK employees are paid via an [Employer hidden — sign up to reveal] payroll solution, 50,000 SMEs use [Employer hidden — sign up to reveal] cloud bookkeeping, and 21,000 firms rely on us for legislative compliance. [Employer hidden — sign up to reveal] is a company built on hiring the best people; our people are our greatest assets. We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.

The Benefits

• Generous holiday allowance
• Charity / volunteering days
• Income protection insurance
• Life assurance
• Employee Assistance Program
• Private healthcare
• Enhanced maternity pay
• Additional discount schemes
• Cycle to work scheme

Developing your career

We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:

• Leading - Supporting managers to be great leaders.
• Excelling - Rewarding individual excellence.
• Growing - Offering regular training and development programmes.
• Listening - Committed to continuous improvement via feedback.
• Sharing - Promoting a positive environment.