Operations Manager - Contracts

The Vacancy

At [Employer hidden — sign up to reveal] Group, we create software that helps organisations run every day - including schools that support thousands of students, staff, and families. Behind that software is a commitment: we deliver what we promise. This role is about making sure that happens.

Why This Role Matters

• You’ll take ownership of some of our largest and most important customer contracts.
• These aren’t just agreements - they’re long-term partnerships. What’s written in the contract needs to be delivered consistently, accurately, and without friction.
• Your job is to make sure: Customers get exactly what they’ve been promised, Services are delivered properly and on time, Any changes are managed clearly and correctly, Relationships stay strong and continue to grow.
• When this role works well, customers stay, trust builds, and the business grows.

About the Team You'll Join

You’ll join our Education Customer Services team, working closely with delivery, finance, legal, and technical teams. It’s a hands-on, collaborative environment where people take ownership, solve problems quickly, and focus on getting things right for the customer.

What You'll Be Doing

• Owning key contracts end-to-end - from delivery through to renewal
• Acting as the main contact for customers on all contract and service matters
• Making sure we deliver in line with terms, SLAs, and commitments
• Leading change control - keeping contracts accurate as things evolve
• Running regular customer reviews to track performance and resolve issues
• Spotting risks early and fixing problems before they escalate
• Supporting billing and revenue forecasting linked to your contracts
• Working across teams to keep delivery aligned and consistent
• Building strong, trusted relationships with your customers

What We’re Looking For

• Experience managing large or complex contracts in a service environment
• Strong understanding of how contracts work commercially and operationally
• Confidence owning customer relationships and having direct conversations
• Ability to balance detail (T&Cs, SLAs) with the bigger commercial picture
• Comfortable working across multiple teams to get things done
• Highly organised, with the ability to manage several priorities at once
• A proactive mindset - you take ownership and don’t wait for problems to grow

What You’ll Gain

• Ownership of high-value, high-impact contracts
• Real influence over customer experience and commercial outcomes
• Visibility across senior stakeholders and key accounts
• A role where your decisions and actions genuinely make a difference
• Clear opportunities to grow your career within [Employer hidden — sign up to reveal]

About IRIS

As one of the UK’s largest privately held software companies, [Employer hidden — sign up to reveal] Group exists to simplify the lives of businesses, schools and organisations. [Employer hidden — sign up to reveal] provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence. Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an [Employer hidden — sign up to reveal] payroll solution, 50,000 SMEs use [Employer hidden — sign up to reveal] cloud bookkeeping and 21,000 firms rely on us for legislative compliance. Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity. It’s vital these mission-critical functions work first time, every time. That’s why [Employer hidden — sign up to reveal] helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth. [Employer hidden — sign up to reveal] is a company built on hiring the best people; our people are our greatest assets. They enable us to be the innovative, market-leading, and high-performing company that we are today. We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women. These accolades confirm that our employees have a consistently positive experience at [Employer hidden — sign up to reveal], with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward. [Employer hidden — sign up to reveal] is committed to engaging, rewarding and empowering our employees, and this is central to what we do. This is why we work to create an environment where employees feel like they are part of a team.

Why work for IRIS?

Generous holiday allowance, Charity / volunteering days, Income protection insurance, Life assurance, Employee Assistance Program, Private healthcare, Enhanced maternity pay, Additional discount schemes, Cycle to work scheme. We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success.

Contact

Email: [Employer hidden — sign up to reveal] | Phone: [contact hidden]