About Us

[Employer hidden — sign up to reveal] is the leading specialist advisor and broker for buying and selling businesses in sectors including hotels, pubs, restaurants, childcare & education, healthcare, retail, leisure and medical. [Employer hidden — sign up to reveal] offers agency, valuations and consultancy services across all offices, as well as Finance and Insurance across sister companies. With 90 years of experience, the team has a network of 11 offices in the UK and 11 in Europe.

Purpose of the Role

Client Service Representatives deliver exceptional customer service by responding to enquiries, resolving issues, and helping clients navigate services. Responsibilities include contacting clients, managing inbound calls across group lines, and capturing all communication in the CRM system.

About the Team

The client services team manages multiple projects via inbound/outbound calls and emails. Leads are qualified and passed to relevant people across the network. The role is based in Manchester, reporting to the Client Services Director.

Responsibilities

• Politely and efficiently handling inbound and outbound calls and email communications
• Accurately maintaining client records and communication in CRM
• Building excellent knowledge of services to qualify leads for internal distribution
• Understanding client needs and identifying suitable services
• Managing own lead pipeline
• Identifying recurring client issues and recommending process improvements
• Sharing client feedback to enhance customer experience
• Working closely with internal teams to resolve issues
• Delivering exceptional customer service
• Assisting in keeping shared documents up to date via Microsoft Office

What We Are Looking For

• Previous experience in Business Transfer/property market (preferred but not essential)
• Minimum 2 years in a phone-based, customer-focused or telesales environment
• Strong verbal and written communication skills
• Ability to manage multiple tasks in a fast-paced environment
• High level of accuracy and attention to detail
• Proficient with CRM systems and accurate data entry

About You

• Energetic and curious approach to everyday tasks
• Strong communication skills with customers and colleagues
• Excellent organisational skills and ability to work to deadlines
• Competent with Outlook and Microsoft Office (Excel, Planner, PowerPoint, Word, Notes)
• Customer-focused mindset and passion for helping others
• Self-motivated and proactive learner

What We Offer

• Referral commission & discretionary annual company performance bonus
• 25 days holiday plus additional leave at Christmas
• Enhanced parental leave
• Income protection
• Life Assurance
• Gym, Health & Wellbeing discounts
• Annual Health check
• Eyecare vouchers
• Cycle to work scheme
• Wellbeing employee assistance platform

Important Note

Please note we will not be able to sponsor for this position and therefore only invite candidates permanently settled in the UK or not requiring sponsorship.

How to Apply

If this role sounds like you, please apply now and send us your CV via email to [Employer hidden — sign up to reveal] with the subject: Ref: RAF 0637 | Client Services Representative-Central Services - Manchester. For questions, contact [Employer hidden — sign up to reveal].