About this role

Bideford - Retail (Stores) Team Management - Competitive salary, plus excellent benefits - 40 Hours per week - Permanent - Job reference: 155743

We Make [Employer hidden — sign up to reveal]… From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We’re recruiting for a high performing Trading Manager to help our business to continue to grow and succeed. Making sure our stores are fully stocked is key to a fantastic customer experience, which is why this role is so vital to our success. It’s the job of our Trading Manager to provide the best availability and standards possible for our customers across all departments, ensuring that they remain legal and safe.

Reporting into the Store Manager, you will also:

• Lead the team to the very best standard and strive to ensure the best shopping experience for every customer who walks into our store
• Plan and organise current promotions or in-store events
• Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store
• Work with the other Managers in store to lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Motivate and lead colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly

How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.

Want more? Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave. No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at [Employer hidden — sign up to reveal]. Explore using our 360 tour, please click here.

About you

Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

What do we need from you?

• Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• You must be adaptable to change, whilst being able to challenge effectively
• As a Manager, you will actively listen to and respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

About us

Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more. The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want. At [Employer hidden — sign up to reveal] we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

Reward & Benefits

We've highlighted below some of our standard Rewards & Benefits that our colleagues receive. Please note, some roles come with additional benefits such as bonus, company car allowance etc. you'll find further details where applicable in our adverts, or you can speak to someone in our resourcing team for more information.

• Rewarding success: We believe success should be rewarded. So, from a simple thank you to our well-deserved recognition awards, we’ll show you how much we value you. We care for our colleagues. It’s how we keep hold of the best talent.
• Pay: [Employer hidden — sign up to reveal] wouldn't be what it is without our amazing colleagues, which is why we offer competitive salaries to ensure we attract and retain the best.
• Colleague discounts: We operate one of the most generous colleague discount schemes in food retail, and currently offer two discount cards, one for you and one for your family or friend. You will be eligible for a 15% discount on all eligible purchases and your friend or family will be eligible for up to 10% discount.
• Holidays: We know how important it is to take time off to relax and unwind. So, to help you achieve a healthy work/life balance, you’ll enjoy at least 28 days of holiday a year pro rata (including public holidays). Your holiday will increase depending on your length of service, too.
• Pension: We have a competitive pension scheme that all our colleagues can join.
• Life assurance: In case the worst should happen, we offer a Life Assurance Scheme, more commonly known as a ‘Death in Service’ benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules.
• Money off: Not only will you enjoy 15% off your [Employer hidden — sign up to reveal] shopping, you'll have access to discount and cashback offers from over 1,500 retailers including everything from fashion and holidays to utilities and electronics. All of our sites offer subsidised meals too.
• Flexible benefits: We offer a range of flexible, voluntary and salary sacrifice benefits that can help you save on your tax and National Insurance. These include: Holiday buy scheme, Payroll giving
• Healthcare cash plan: Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health expenses including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more. Cover is offered at different levels to suit your needs, and up to 4 children are covered at no extra cost! We're pleased to be able extend the offer to colleagues' partners. Terms and conditions apply.
• Wellbeing with Vita Health: At [Employer hidden — sign up to reveal] we care about our colleagues' wellbeing, and we work with a number of organisations to provide information, advice and support to colleagues and their families. Our wellbeing partner Vita Health, offers free and confidential information, advice and support for all our colleagues and households 24 hours a day, 365 days a year, on all wellbeing matters including mental and physical health. They also provide a management support helpline Monday to Friday.
• Aviva Digital GP and wellbeing: We provide colleagues with free access to Aviva's Digital GP and Aviva Wellbeing app services. Colleagues can book unlimited video consultations with an NHS-registered, private GP. To help colleagues when they need it most, it's a 24 hour service. Colleague's children are also covered up to age 16.
• Addiction treatment: We're working with the team at the UK Addiction Treatment Group to support the wellbeing of our colleagues when it comes to addiction and behavioural disorders.
• Salary finance: We've partnered with Salary Finance to provide all colleagues with access to simple, useful financial education, as well as access to loans at competitive and affordable rates, repaid directly from pay.
• Family Friendly benefits: Maternity and Adoption Pay: Full pay for the first 26 weeks of maternity and adoption leave. Paternity Leave: Up to 4 weeks of paternity leave, allowing flexibility within 52 weeks of the birth or placement. Neonatal Leave: An additional week of leave for every week the baby spends in neonatal care, up to the original due date, with a maximum of 12 weeks. Fertility Leave: Up to five days of paid leave per cycle for prospective mothers undergoing treatment, and up to two days of paid leave for partners

Our Process

We've outlined below what our typical process looks like, this can vary slightly depending upon the role or team you've applied for. Our goal is to provide a positive and accessible experience for all applicants, ensuring everyone has the support they need to showcase their best selves. Our resourcing team are on hand to help with any questions about your application and you can reach them by e-mailing [Employer hidden — sign up to reveal].

1. Find an opportunity that's right for you: Once you've found a role that's right for you, you can apply via this site. If it's your first time applying with us then we'll need all your essential information and we might ask you to upload your most recent CV. If you've applied for roles with us before then we should recognise you and you won't need to share these details again, unless something has changed that you need to update us on.
2. Online Assessment (Customer Assistant roles): After your application, we might send you an e-mail and ask you to complete an online assessment. This is typically a situation judgement test where we'll ask you ten questions with multiple choice answers and takes around 10-15 minutes to complete. The questions will give you a feel for the types of scenarios you might encounter working in our stores - think customer first.
3. Let's find out more: For some of our stores and site roles, if you've been successful with your application we might just e-mail and ask you to book a slot for your interview. For other roles our resourcing team will get in touch with you to find out a bit more about you and why you applied. They'll also answer any questions you might have about us and the role. After all, it's a two way process!
4. Interview: Our interviews are typically face to face but can sometimes be virtual. Don't worry, we'll advise either way. Your interview can differ depending on the role or team. Part of the interview may include some competency questions against our Ways of Working (listed below).
5. Final Stage: With some of our roles there might be a second interview. This tends to be for roles in our Head Office and some salaried positions across our stores and sites. As part of this second stage, we might ask you to complete a task, such as a SWOT analysis or something similar, and present it back during the interview. This helps us understand your approach and thinking about the role.
6. Decision: Our resourcing team or the store or site you've applied to will be in touch with you as soon as they can to let you know the outcome. If you've been successful we'll share the details of our offer with you and follow up with everything you need on e-mail.

Ways of Working

Our Ways of Working are like a set of values that define our core beliefs, guide decision-making, and shape our culture and how we operate.

• Customer First - I care about our customers and do everything I can to meet their needs
• Teamwork - I always play my part in the team, and I recognise we go further together
• Working Freely in a Framework - I’m trusted to make my own decisions and encouraged to improve things for customers and for us
• Care and Respect - We care more and try harder; for each other, for everyone around [Employer hidden — sign up to reveal]
• Listen and Respond - I take the time to talk with and listen to colleagues and customers, and always do the right thing for them
• Grow Sales, Low Cost - I understand my part in the end-to-end process and look for ways to drive improvement

Life at [Employer hidden — sign up to reveal]

Life at [Employer hidden — sign up to reveal] offers more than you imagine. We’re a Yorkshire based food manufacturer and retailer, and our story began with a simple market stall in Bradford all the way back in 1899. Today, we’re still just as committed to delivering on our promise of 'freshness from farm to fork' for every customer. It’s why we’ve grown to become one of the UK’s leading supermarkets. And, with 90,000 colleagues, nearly 500 stores, and 11 million customers every week, there are now more reasons to join us than you can imagine.

Meet the Recruiter

Joel Mellor, Resourcing Specialist - Convenience. Favourite [Employer hidden — sign up to reveal] product: The Best Fruit & Oat Cookies.