IT Service Desk Engineer (Multilingual – English & French)

The role and what you’ll be getting up to on a day-to-day basis

Are you passionate about technology and delivering exceptional customer service? [Employer hidden — sign up to reveal] is looking for a Service Desk Engineer who is fluent in English and French to provide top-tier technical support to our contract customers.

What you’ll be doing

As a Service Desk Engineer, reporting into the Service Desk Team Leader, you will:

• Resolve technical issues related to desktops, laptops, printers, and applications.
• Troubleshoot and manage networks and servers.
• Follow [Employer hidden — sign up to reveal] standards and meet customer-specific SLAs when handling technical queries.
• Provide clear communication with customers to ensure issues are resolved swiftly.

What we’re looking for

We need a candidate with:

• Fluency in English & French is required – this is a key aspect of the role!
• Previous experience in a 1st or 2nd line IT service desk role or a similar technical position.
• Experience with ITSM case management software.
• Knowledge of remote support tools for diagnostics and troubleshooting.
• Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks.
• Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware.
• Excellent customer service skills with a focus on problem-solving and communication.

What we can offer you

• Referral Bonus – Earn £1000 when you refer a friend to join us!
• Endless Learning – Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals.
• Healthcare Cash Plan – Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
• Casual Dress Policy – Come as you are.
• Company Pension Scheme – Plan for the future while living in the present.
• Social Events – From team outings to company-wide celebrations, we know how to have fun!
• 25 Days Annual Leave + Public Holidays – More time to relax and recharge.
• Purchase & Sale of Annual Leave – Need extra days off? We’ve got you covered.

Life at [Employer hidden — sign up to reveal]

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see [Employer hidden — sign up to reveal] grow.

• I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
• I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another.
• I Have a Can-Do Attitude– I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at [Employer hidden — sign up to reveal] we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a ‘prefer not to say’).