Role Overview

[Employer hidden — sign up to reveal] are looking for an experienced CSOC Manager to lead and evolve our Cyber Security Operations Centre, supporting a growing mid‑market and enterprise client base. This role sits at the intersection of security operations leadership, service delivery, and technical credibility. You’ll be responsible for the day‑to‑day effectiveness of the CSOC, the development of a 24/7 analyst function, and the continuous improvement of our detection and response services. You’ll mentor and lead a team of SOC analysts, strengthen operational processes, and ensure our services consistently meet — and where possible exceed — contractual and client expectations. You’ll also act as a senior escalation point, providing calm, informed leadership during incidents and out‑of‑hours situations.

What You Will Be Doing

• Owning CSOC service performance, ensuring KPIs, SLAs and security standards are consistently met.
• Leading, developing and mentoring a client specific SOC team, including oversight of shift leaders and analyst capability.
• Reviewing and improving SOC processes, procedures and operational frameworks.
• Managing analyst resourcing across BAU, escalations, and project work.
• Providing senior cyber security guidance to internal stakeholders and to current and prospective clients.
• Acting as the final escalation point for on‑call incidents (rota‑based, paid on‑call).
• Supporting service improvement initiatives across SIEM, EDR, email security and associated detection and response tooling.
• Developing and maintaining customer relationships to promote a partnership between [Employer hidden — sign up to reveal] and the end client.

What You Bring

• Solid previous experience in Security Operations.
• Previous experience leading or mentoring a technical security team.
• Strong exposure to customer facing security services and contractual delivery.
• Hands on experience with SIEM, IDP, ITDR, EDR and email security platforms.
• Proven ability to mentor analysts at varying levels of experience.
• Strong understanding of modern cyber threats, attack techniques and compromise methods.
• Experience investigating alerts, triaging incidents and guiding response actions.
• Ability to translate technical findings into clear, actionable output for both technical and non technical audiences.
• Confidence interpreting threat intelligence and applying it meaningfully across a client security estate.
• Comfortable producing operational and service delivery reports.

Benefits

• Healthcare cash plan
• Referral bonus scheme of £1000
• Access to LinkedIn Learning platform
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public/bank holidays
• Purchase of annual leave scheme

Life at [Employer hidden — sign up to reveal]

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see [Employer hidden — sign up to reveal] grow.

I am High Performing – I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate – We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude – I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

Application Instructions: Apply Now Through Our Online Application Gateway