The role and what you’ll be getting up to on a day-to-day basis

Are you passionate about technology and delivering exceptional customer service? [Employer hidden — sign up to reveal] is looking for a Service Desk Engineer who is fluent in English, Spanish, and Portuguese to provide top-tier technical support to our contract customers.

What you’ll be doing

As a Service Desk Engineer, reporting into the Service Desk Team Leader, you will:

• Resolve technical issues related to desktops, laptops, printers, and applications.
• Troubleshoot and manage networks and servers.
• Follow [Employer hidden — sign up to reveal] standards and meet customer-specific SLAs when handling technical queries.
• Provide clear communication with customers to ensure issues are resolved swiftly.

What we’re looking for

We need a candidate with:

• Fluency in English, Portuguese and Spanish is required – this is a key aspect of the role!
• Previous experience in a 1st or 2nd line IT service desk role or a similar technical position.
• Experience with ITSM case management software.
• Knowledge of remote support tools for diagnostics and troubleshooting.
• Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks.
• Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware.
• Excellent customer service skills with a focus on problem-solving and communication.

What we can offer you

• Referral Bonus – Earn £1000 when you refer a friend to join us!
• Endless Learning – Get access to LinkedIn Learning with over 16,000 expert-led tutorials.
• Healthcare Cash Plan – Includes online GP appointments, 24/7 access to qualified counsellors, and cashback.
• Casual Dress Policy – Come as you are.
• Company Pension Scheme – Plan for the future.
• Social Events – Team outings and company-wide celebrations.
• 25 Days Annual Leave + Public Holidays.
• Purchase & Sale of Annual Leave – Need extra days off? We’ve got you covered.

Life at [Employer hidden — sign up to reveal]

Our company values shape who we are as a business. Hiring people with our values at heart is very important as we see [Employer hidden — sign up to reveal] grow.

• I am High Performing – I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency.
• I am Passionate – We build team success and celebrate them together.
• I Have a Can-Do Attitude – I am not afraid to step outside my comfort zone.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at [Employer hidden — sign up to reveal] we aim to be somewhere everyone can be themselves. We encourage applications from people of all backgrounds.