IT Service Desk Engineer (Multilingual – English & Dutch)

The Role

Come and join the [Employer hidden — sign up to reveal] team! We're Hiring: Service Desk Engineer (Fluent English & Dutch). Here at [Employer hidden — sign up to reveal], we look for people who can make a real difference and become a giant slayer. Our current employees are the giant slayers who have made [Employer hidden — sign up to reveal] who we are today.

Are you passionate about technology and delivering exceptional customer service? [Employer hidden — sign up to reveal] is looking for a Service Desk Engineer who is fluent in English and Dutch to provide top-tier technical support to our contract customers.

What You’ll Be Doing

As a Service Desk Engineer, reporting into the Service Desk Team Leader, you will:

• Resolve technical issues related to desktops, laptops, printers, and applications.
• Troubleshoot and manage networks and servers.
• Follow [Employer hidden — sign up to reveal] standards and meet customer-specific SLAs when handling technical queries.
• Provide clear communication with customers to ensure issues are resolved swiftly.

What We’re Looking For

We need a candidate with:

• Fluency in English & Dutch is required – this is a key aspect of the role!
• Previous experience in a 1st or 2nd line IT service desk role or a similar technical position.
• Experience with ITSM case management software.
• Knowledge of remote support tools for diagnostics and troubleshooting.
• Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks.
• Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware.
• Excellent customer service skills with a focus on problem-solving and communication.

Benefits

• Referral Bonus – Earn £1000 when you refer a friend to join us!
• Endless Learning – Get access to LinkedIn Learning.
• Healthcare Cash Plan – Includes online GP appointments and cashback.
• Casual Dress Policy – Come as you are.
• Company Pension Scheme.
• Social Events.
• 25 Days Annual Leave + Public Holidays.
• Purchase & Sale of Annual Leave.

Life at [Employer hidden — sign up to reveal]

Our values: I am High Performing, I am Passionate, I Have a Can-Do Attitude. If you feel you can make a tangible difference, apply today.

[Employer hidden — sign up to reveal] is committed to diversity and inclusion. We encourage applications from all backgrounds.