Network Engineer
SKILLS
FULL DESCRIPTION
Network Engineer
[Employer hidden — sign up to reveal] is seeking a Network Engineer for a hybrid role in Sheffield. Salary up to £50,000. Must be eligible for SC Clearance.
Role Overview
Come and join the [Employer hidden — sign up to reveal] team! Here at [Employer hidden — sign up to reveal], we look for people who can make a real difference. As a Network Engineer at [Employer hidden — sign up to reveal], you'll provide proactive 3rd line support across our Network and Firewall technology stack. Most of your time will be spent resolving inbound technical issues, including complex or sensitive ones, and supporting major incidents.
Key Responsibilities
- Provide proactive 3rd line support for Network/Firewall technologies within the [Employer hidden — sign up to reveal] support remit
- Support additional technologies such as Infrastructure Cloud/On-Prem related issues
- Act as a technical escalation point for internal technical teams
- Work with Service Managers / Service Desk Manager on escalated issues
- Provide technical expertise and resource to projects and transitions
- Monitor and progress incidents, changes and requests assigned to you
- Help maintain service levels across the team (including SLA/KPI performance)
- Provide support, coaching and mentoring to team members in your areas of expertise
- Play an active role in operational acceptance, defining standards, processes and procedures
- Create and maintain knowledge base articles around core internal and customer technologies
Who You Are
You're a hands-on network engineer with a strong technical foundation who enjoys solving problems, taking ownership, and delivering great customer outcomes. You're confident working independently and communicate clearly with technical and non-technical audiences.
You Will Have
- Proven experience as a Network Engineer, ideally within an MSP or multi-customer environment
- Solid technical foundation across routing, switching, firewalls and network security
- Hands-on experience with Cisco, Juniper or Fortinet enterprise networking
- Ability to investigate and resolve technical incidents independently using evidence-based thinking
- Confidence communicating with technical and non-technical colleagues and customers
- Experience producing high-quality technical documentation, SOPs and diagrams
- Calm, organised approach with ability to manage priorities and perform under pressure
Benefits
- Healthcare cash plan
- Referral bonus scheme of £1000
- Access to LinkedIn Learning platform
- Casual dress policy
- Company Pension Scheme
- Company social events
- 25 days annual leave plus public/bank holidays
- Purchase of annual leave scheme
Life at [Employer hidden — sign up to reveal]
Our company values shape who we are as a business. We are High Performing, Passionate, and have a Can-Do Attitude. If you feel you can make a tangible difference, apply today. [Employer hidden — sign up to reveal] is committed to diversity and inclusion.
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