Online Assistant

Company Information and Introduction

Are you an organised and enthusiastic person looking to work in a new warehouse environment?

Join a thriving Garden Centre as a member of our hard-working Online Department! We are looking for a new Online Assistant to work in our Online Warehouse aiding in the picking and packing of our customers online orders, keeping up with KPI’s while working in a team to ensure everything is packed efficiently and in good time. Along with aiding in the day-to-day general administrative tasks within the department. If you feel you will be a good fit for this role then please send your application our way!

[Employer hidden — sign up to reveal] Garden Centre aims to be the destination of choice for garden enthusiasts, offering exceptional service and high-quality products at competitive prices. Established in 1979 as a family-run business, [Employer hidden — sign up to reveal] has grown to include six stores across the South East of England, employing over 700 staff in 2026. As a growing company, we provide ample opportunities for personal development and learning within a supportive, inclusive, and friendly team environment. We are deeply committed to our loyal customers, delivering high quality products while maintaining affordability. Guided by our core values - trust and integrity, family, teamwork, accountability, and retail excellence - we strive to continuously enhance the customer experience and foster lasting relationships.

Benefits

• Free onsite parking
• 15% Staff discount (Increase to 20% after 5 years of service)
• Training and development with opportunities to forge a career with us
• Pension plan
• Recognition and rewards platform
• Holiday entitlement of 28 days, including bank holidays

Store: Bagshot
Department: Online Warehouse
Contract: Full time
Includes: Monday to Friday with a rota’d day off each week and alternate weekends
Hours: 37.5 hours per week

Key Responsibilities and Duties

• Process customer orders efficiently and accurately, keeping up with KPI’s.
• Pick, pack, and ship products, ensuring all items are correct and undamaged.
• Maintain accurate stock records.
• Book in deliveries to the warehouse and check goods against orders.
• Load and unload deliveries, ensuring all stock is handled correctly and safely.
• Safely operate forklifts and other powered warehouse equipment where licensed or trained.
• Handle and lift heavy items at various stages of the picking/packing process.
• Perform general administrative tasks.
• Support other departments as required.
• Adhere to strict health and safety policies and regulations.
• Communicate effectively with supervisors and colleagues.

Key Skills and Competencies

• Dependable and punctual, and responsible.
• Ability to work under pressure.
• Strong interpersonal and customer service skills.
• Basic computer literacy.
• You are willing to develop and learn.
• Good attention to detail.
• Previous experience within the warehouse industry.

Additional Information

Number of positions: 1

Contact: Recruitment Team
Phone: [contact hidden]

Job Code: 5332131 | Posted: 2026-04-09