Team Manager - Customer Service & Administration

Key Responsibilities

• To provide support and lead a team within a specialist department
• To work closely with a senior manager to lead and develop a well-established team
• To assist clients with their needs via email and on the telephone
• Lead, motivate, and develop a team to achieve performance targets
• Monitor productivity, quality, and service levels
• Provide coaching, training, and ongoing support to team members
• Liaise with other departments and senior stakeholders
• Manage workflow and allocate tasks effectively
• To produce reports and complete administrative tasks to support the department
• Handle escalations and resolve issues promptly
• Ensure compliance with company policies and procedures
• Contribute to continuous improvement initiatives

About You

• Previous experience of team management / team leadership is required
• Strong leadership and communication skills
• Ability to motivate and engage a team
• Experience of coaching and developing others is required
• Organised with excellent problem-solving abilities
• Comfortable working in a fast-paced environment
• Results-driven with a proactive approach

What's on Offer

• Competitive salary up to £32,000
• Opportunities for career progression
• Supportive and collaborative working environment
• Ongoing training and development

How to Apply

If you're ready to take the next step in your career and make a real impact, we'd love to hear from you. Apply now with your CV.

Benefits

• Employee assistance programme
• Huge Discounts on vehicles
• Competitive salary with bonus potential
• Onsite parking and nursery
• Hybrid working (2 days from home per week)
• Volunteer days
• Life assurance
• Complimentary office refreshments
• Generous pension scheme (up to 15% employer contribution)
• Wellbeing initiatives, including monthly wellbeing hour and events
• Private medical insurance
• 25 days annual leave + bank holidays
• Employee discounts and retail perks