Customer Service Advisor

About the Role

Our client is a successful business experiencing rapid growth, with a strong reputation for developing talent and offering excellent career opportunities across the UK. We are looking for a proactive and motivated Customer Service Advisor to join our team. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer service.

Key Responsibilities

• Answer incoming calls from customers and technicians, resolving queries efficiently with a focus on first-time resolution
• Take ownership of customer concerns and work proactively to improve satisfaction and retention
• Manage emails from central inboxes, ensuring emergency call-outs are raised accurately and promptly
• Chase purchase orders for upcoming services and provide accurate cost information
• Process service orders referred by the Service Team
• Support customers with invoice queries in a professional and helpful manner
• Maintain accurate data within our ERP system (Microsoft Dynamics NAV)
• Arrange hotel bookings for technicians as required
• Escalate any issues that may impact customers or business operations
• Promote additional products and services to support business growth
• Develop a solid understanding of fire and security products to assist customers effectively
• Support onboarding and training of new team members
• Collaborate positively with internal teams across the business
• Maintain excellent communication with customers and colleagues at all levels

About You

• Strong communication and interpersonal skills
• Customer-focused with a proactive approach to problem-solving
• Organised with excellent attention to detail
• Ability to manage multiple tasks in a busy environment
• Team player with a positive and supportive attitude
• Previous customer service experience is desirable

What We Offer

• Competitive salary
• Monday to Friday working hours (no weekends!)
• Career development opportunities within a growing national business
• Supportive and collaborative team environment

If you're looking to build a rewarding career in customer service with a company that values its people, we'd love to hear from you. Please submit your CV or reach out to [Employer hidden — sign up to reveal].