Digital Workspace Provisioning and Support Technician

The Vacancy

Role purpose

We're looking to recruit a Digital Workspace Provisioning and Support Technician in London. You’ll assist in managing the EUC environment and ensuring stability and efficiency for our people in the London office. Working onsite, configuring, troubleshooting, and maintaining hardware and business applications and services. This could involve deploying business applications, troubleshooting meeting room equipment, anything that is needed to allow our colleagues to work seamlessly.

What will you be doing?

• Identifying and diagnosing issues and problems.
• Advising colleagues on action to take.
• Categorising and record reported queries.
• Overseeing the lifecycle of Digital workspace assets, including desktops, laptops, mobile devices, Microsoft Teams room equipment and our wide variety of software.
• Managing and maintaining the Microsoft Endpoint Manager and Autopilot solution to ensure a robust and standardised user experience across all devices and roles within the organisation.
• Working alongside the Digital Workspace team to identify, diagnose and resolve issues and problems whilst using your relationships with colleagues from around the business to provide recommendations and improvements.
• Effectively collaborating with the Security and Networks team to address security vulnerabilities and maintain a secure estate.
• A commitment to delivering excellent customer service. Your strong communication skills will help you to diagnose the user’s issue and to explain technical issues in ways that non-experts can understand.
• Supporting our European offices when necessary on a rotational basis, including travel to our Greek & Irish offices.

About you - Skills/Qualifications/Experience

Essential

• Previous experience in a similar role
• Strong communication and knowledge sharing skills to colleagues of all technical ability.
• Experience supporting users in a remote environment.
• Able to independently manage your own workload.
• The ability to develop inhouse relationships with the broader Technology function and the wider business.

Desirable

• ITIL Foundation v4
• CompTIA A+
• MS Endpoint Manager + Autopilot
• MS Defender for Endpoint
• M365 Modern Desktop Administrator
• M365 Managing Modern Desktops

The Company

Welcome to [Employer hidden — sign up to reveal], one of the largest and most influential marine insurers in the International Group. We're more than just a workplace. We're a global community of passionate maritime professionals driven and defined by our empowered, inquisitive, courageous and giving principles, and our commitment to excellence. We believe in fostering a diverse, inclusive and dynamic work environment where everyone can be themselves, thrive, and contribute their unique talents to delivering our best for colleagues, members, customers, and the communities we serve. You will be empowered to focus on your progression, have access to development opportunities designed to fast-track your career from the day you start, and the ability to contribute to and shape your employee experience. In return, we offer a competitive salary and benefits package, while benefitting from a hybrid approach in our collaborative office spaces around the world. We’re committed to continuous learning and development, building long-lasting internal and external relationships, and driving service excellence.

The Benefits

• Benefit 1: The usual stuff - A competitive salary, discretionary annual bonus plan and benefit arrangements for everyone.
• Benefit 2: Flexible working - We offer a best in market hybrid working policy and are open to considering a range of flexible opportunities. This includes job-sharing, part-time roles and remote working.
• Benefit 3: Taking care of you - Our people are the most important part of our club and we constantly strive for our culture and working environment to show how much we value the contribution you make. We do this through our Employee Resource Groups, learning and development opportunities, inclusive policies and our Employee Assistance Programmes.
• Benefit 4: Social events - We host a range of get-togethers throughout the year as we believe that bringing our people together is a great way to motivate each other, inspire success, and build a stronger foundation for the cub.

The Values

• Empowered: By being trusted, inspired and developed
• Giving: Showing we care by sharing our attention, experience and expertise
• Courageous: Challenging relentlessly to create better outcomes
• Inquisitive: Embracing diverse perspectives and fresh possibilities