(Senior) Customer Success Manager (UK Healthcare)

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£90,000 / year
CATEGORY
Healthcare
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Success Customer Relationship Management Account Management Automation Knowledge Stakeholder Management Communication Problem-solving Upselling

FULL DESCRIPTION

(Senior) Customer Success Manager (UK Healthcare)

Join us in redefining healthcare through automation and AI. [Employer hidden — sign up to reveal] Services (DWF) is an international leader in business automation and technology solutions. This role is fundamental to driving customer retention, satisfaction, and account growth within a portfolio of existing NHS customers.

What You Will Do

  • Build and strengthen customer relationships: develop trusted relationships with key stakeholders across customer organisations.
  • Drive long-term customer value: help customers progress in their automation and AI journeys.
  • Manage customer success and service delivery: proactively manage delivery of services across assigned NHS customer accounts.
  • Drive account growth: work closely with stakeholders and Account Directors to identify upselling and cross-selling opportunities.
  • Maintain and close pipeline: own forecasting, qualification, and deal progression for upsell opportunities.

We Might Be Looking for You If You Match These Criteria

  • Experience in customer success, service management, account support, or similar customer-facing role (ideally within an NHS environment).
  • Good understanding of automation, business process development, or related technologies.
  • Strong commitment to customer satisfaction and proven ability to build long-term customer success.
  • Ability to identify customer needs and turn them into meaningful business outcomes.
  • Strong communication, stakeholder management, and problem-solving skills.
  • Ability to work effectively with multiple internal and external stakeholders.

What We Offer

  • A chance to join a market-leading, enterprise-grade automation and AI provider with strong growth trajectory.
  • An opportunity to play a key role in the fast-paced, high-performing UK healthcare team.
  • Ability to drive meaningful transformation across the NHS through automation and AI.
  • An international work environment and collaborative culture.
  • Encouragement for learning and self-development.

Salary and Application

OTE Range: £60k – £90k per annum (depending on seniority and experience). Apply with your CV or LinkedIn profile by 31st of May. Please note that we will start interviews as soon as suitable candidates are identified and may close the job post earlier.

For more about [Employer hidden — sign up to reveal]'s experience in UK healthcare, visit the [Employer hidden — sign up to reveal] company) site or check this link.

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